try to open a certain software(clevo control center) but closed as soon as it open

Question

this is 2 error code that is on the event viewer it looks like there is a crash but i don't know how to solve the problem

first one

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System> <Provider Name=".NET Runtime" /><EventID Qualifiers="0">1026</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2023-09-14T15:56:30.9003306Z" /><EventRecordID>2389</EventRecordID><Correlation /><Execution ProcessID="0" ThreadID="0" /><Channel>Application</Channel><Computer>DESKTOP-M436IHV</Computer><Security /></System>
• <EventData> <Data>응용 프로그램: CC40.exe Framework 버전: v4.0.30319 설명: 처리되지 않은 예외로 인해 프로세스가 종료되었습니다. 예외 정보:System.InvalidOperationException 위치: System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean) 위치: System.Diagnostics.PerformanceCounterLib.get_NameTable() 위치: System.Diagnostics.PerformanceCounterLib.get_CategoryTable() 위치: System.Diagnostics.PerformanceCounterLib.CounterExists(System.String, System.String, Boolean ByRef) 위치: System.Diagnostics.PerformanceCounterLib.CounterExists(System.String, System.String, System.String) 위치: System.Diagnostics.PerformanceCounter.InitializeImpl() 위치: System.Diagnostics.PerformanceCounter..ctor(System.String, System.String, System.String, Boolean) 위치: CC40.PageSystemElement.Interface_CPU.InitialiseCPUCounter() 위치: System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) 위치: System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) 위치: System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) 위치: System.Threading.ThreadHelper.ThreadStart()</Data></EventData>

</Event>

second one

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System> <Provider Name="Application Error" /><EventID Qualifiers="0">1000</EventID><Version>0</Version><Level>2</Level><Task>100</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2023-09-14T15:56:31.3366828Z" /><EventRecordID>2390</EventRecordID><Correlation /><Execution ProcessID="0" ThreadID="0" /><Channel>Application</Channel><Computer>DESKTOP-M436IHV</Computer><Security /></System>
• <EventData> <Data>CC40.exe</Data><Data>6.44.0.0</Data><Data>e2b35c40</Data><Data>KERNELBASE.dll</Data><Data>10.0.19041.3393</Data><Data>6b4de7c9</Data><Data>e0434352</Data><Data>000000000002cf19</Data><Data>af0</Data><Data>01d9e724065016cc</Data><Data>C:\Program Files\WindowsApps\CLEVOCO.FnhotkeysandOSD_6.44.1.0_x64__6h6z29zh29qx0\FnKey\CC40\CC40.exe</Data><Data>C:\WINDOWS\System32\KERNELBASE.dll</Data><Data>f1aa7295-ff9c-4226-8c09-2e194ac60ce0</Data><Data /><Data /></EventData> </Event>

Answer 1

Hey, how did you fix this? what drivers did you install to get the fan speed function back

Answer 2

thank you for answering i reset all the settings and problem solved i really appreciate your help

Answer 3

Click your Start Button, then just type msinfo and press enter, please provide a screenshot of the resulting System Information window.

Answer 4

Yes i did several times but didn't work

Answer 5

Hi, I am Dave, I will help you with this.

The log just indicates an internal error in that software, have you tried completely uninstalling that software, restart (not shut own) your PC and then re-install the latest version of that software from the support page for your PC?