Share via

Black screen problems

Anonymous
2023-08-20T08:38:57+00:00

Hello I would like to report of screen artifacts happening on my screen. I have 2 monitors. One is 1080p, and the other is 1440p. At random times I'll get flickering (the screen goes black for a second) on my 1080p monitor, but when that one is off I'll get random black boxes covering a portion of my 1440p screen (my main monitor), or total black screen flashes while playing back video. The black screens aren't part of the video, and I know this because I'll rewind the video and no black screen happens where it occurred. I've used DDU twice already, and my memory has no problems (as reported by memtest86 with 4 passes). I'm wondering if it's a gpu problem or not. Can anyone help? Here's a link to 2 other reports I've made. I've only had 1 blue screen since my last comment. I have an RTX 4070. One screen has AMD VRR, and the other has Gsync (the 1440p screen). This is all I can say with confidence.

Weekly blue screens - Microsoft Community

Bluescreens - Microsoft Community

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

Answer accepted by question author

Igor Leyko 111K Reputation points Independent Advisor
2023-09-18T19:56:19+00:00

The dump says: A kernel component has corrupted a critical data structure.

Unfortunately, dump shows corruption but cannot say what caused this corruption.

Sorry, I cannot point to the hardware component.

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

22 additional answers

Sort by: Most helpful
  1. Igor Leyko 111K Reputation points Independent Advisor
    2023-08-20T17:58:40+00:00

    Please try to disable XMP and keep 1.35 V voltage.

    Seems it would be better to update a BIOS

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-08-20T17:04:30+00:00

    Hello Igor, I am Jacob. It is nice to meet you and thank you!

    I do have xmp enabled now, as my machine wouldn't stay stable beforehand until the support I've gotten today. It does say 1.35 in the xmp profile, but for safe measure I've manually set it to 1.35 instead of auto.

    I guess it is a matter of waiting, but I would like to ask if looking into the newer bios updates is something I should do? I wouldn't want to complicate things. I'm currently using my manufacturers F7a bios, but the newer bios updates include the new AGESA 1.0.0.7, which is supposed to aid in ram capability.

    Was this answer helpful?

    0 comments No comments
  3. Igor Leyko 111K Reputation points Independent Advisor
    2023-08-20T11:25:44+00:00

    Hi,

    My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

    Seems something wrong is with your RAM settings. Dump shows you have 1.1 V RAM voltage, but motherboard compatibility list says it should be 1.35 V. Please check all other modes (timings, frequency) too.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2023-08-20T08:41:33+00:00

    I'm sorry I've commented a lot on this, but I am currently majoring in software engineering and diddle in 3d modelling so it is important my computer is stable as possible.

    Was this answer helpful?

    0 comments No comments