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windows 11 pc overheating

Anonymous
2023-09-14T08:27:49+00:00

Hey there, I have some overheating issues on my ASUS Chromebox 4 (refurbished) , it runs at 70 degrees Celsius without any programmes running on it and when I run basic games like Minecraft it reached 105 degrees Celsius. I had upgraded to windows 11 even though the processor was not capable. specifications are :-

Processor- intel i7-5500U CPU@ 2.40GHz

Memory- 8 GB

GPU- Intel HD 5500 graphics (4gb)

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-09-14T09:11:51+00:00

    Hi Dhanush,

    I am John J.D., a fellow Microsoft user like you.

    It's worth noting that your i7-5500U processor isn't officially supported for Windows 11 by Microsoft: https://learn.microsoft.com/en-us/windows-hardw...

    To address this, you can start by ensuring your PC is up-to-date by going to Start > Settings > Windows Update > Check for updates.

    > Next, open the Microsoft Store and download the latest MyASUS app.

    > After that, open the MyASUS app and click on Customer Support > LiveUpdate > Check for any essential updates > Click on the latest one and download the most recent recommended BIOS firmware update.

    > If the problem persists, consider checking for hardware issues, like cleaning fan and reapplying thermal paste to the CPU.

    > Keep in mind that there may not be a CPU update compatible with Windows 11 for your processor, you can check this from Intel support for your CPU, the latest being for Windows 10 only.

    I hope this helps.

    John J.D.

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