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Mouse Cursor Snapping Issue

Anonymous
2023-08-23T00:21:06+00:00

Hi

Recently I encountered a few issues related to the mouse cursor not snapping the corners of the object I was selecting. Below are some examples:

  1. In Excel, when you select a cell and move the cursor to the bottom right corner of the cell (where the dot is), normally the cursor would change to a black cross and allow you to drag and fill. Now it won't recognize the corner. When I click the dot, it will just select the adjacent cell.
  2. In Word, when I insert / paste a picture and try to adjust the size, normally you can just move the cursor to the corner and click/drag to adjust the pic size. Now the cursor won't recognize the corners.
  3. It is not limited to the Office suite, even the build-in app like Paint, also has this issue.

I am using Windows 10 Enterprise ver. 22H2. The mouse driver is up to date and I even tried a different mouse and the issues still exist.

Anyone has similar issues and how you solve it? Thanks in advance

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-08-23T07:35:57+00:00

    Hello L Liu,

    Thank you for using Microsoft products and posting to the community.

    We fully understand the inconvenience the issue has caused and that the current situation can be frustrating.   However, from your description, I note that you are using Windows 10 Enterprise, as Answer Community is primarily geared towards providing technical support for personal and home users, and for business users and Windows Enterprise issues are beyond our scope of support. It is more suitable for publishing on Microsoft Learn (English only), which aims to support more advanced users (like you).

    Microsoft has various forums where users can share and communicate with each other, posting threads in specialized forums can provide you with support from experts familiar with the field, and can also involve other users to communicate and share various ideas and suggestions. Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem. You can click on "Ask a question", there are experts who can provide more professional solutions in that place. 

    Windows 10 - Microsoft Q&A

    Your understanding is highly appreciated! Hope you are keeping safe and well. 

    Sincerely

    Mavis - MSFT | Microsoft Community Support Specialist

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