PC keeps freezing

Question

Hello,

my PC has kept freezing several times a day for the last week or so. It usually happens during heavier workloads, but sometimes even while using the browser. Everything including the cursor freezes for several minutes, once I got a blue screen with DPC_WATCHDOG_VIOLATION

In the Reliability Monitor I'm getting problems like

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffa60da0e79050

Parameter 2: fffff80645522050

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 1033

or:

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Explorer.EXE

Application Version: 10.0.22621.2070

Application Timestamp: 2bd7252c

Fault Module Name: Windows.UI.Xaml.dll

Fault Module Version: 10.0.22621.2070

Fault Module Timestamp: a1d6b8fe

Exception Code: c0000005

Exception Offset: 00000000002c277e

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 1033

Additional Information 1: a06c

Additional Information 2: a06cb5635ec96c34a6416f84df810926

Additional Information 3: 167d

Additional Information 4: 167d12acda9ec06596af7115dfdf224a

Extra information about the problem

Bucket ID: dd66bf7ced1ae95ed0a006089bc4f397 (1197964134923432855)

In the Event Viewer I found errors like:

A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

The server MicrosoftWindows.Client.CBS_1000.22662.1000.0_x64__cw5n1h2txyewy!Global.IrisService.AppXwwah2tbqj7j749pkqvs0hna8en4npvp8.mca did not register with DCOM within the required timeout.

The cplspcon service terminated with the following error: 

Unspecified error

System information:

Windows 11 Home with all the latest drivers and updates

i9 13900 with Be quiet! Dark Rock PRO 4

Asus TUG Gaming z690-plus

Kingston Fury Beast Black 64GB (2x32GB) DDR5 5200 CL40

C: Kingston snv2s500G

D: CT200P3SSD8

Be quiet! System Power 10 - 850W

ASUS Dual GeForce RTX 3060 Ti OC Edition, 8GB GDDR6X

My PC is basically unusable now, can you please help me?

Answer 1

Hi Dave,

I reinstalled Windows yesterday, but today my PC froze again. I got this message in the reliability monitor:

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffd18d19e63010

Parameter 2: fffff8037d52cf70

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 1029

It happened during installing Teams (Work and School) and using Word

Answer 2

There is nothing specific listed in your minidump file, all drivers and BIOS are fully up to date and not indicated as causing any issues, and because of the printout you provided, I do think your Windows installation is corrupt.

The best option may be to perform an n-place repair with the Windows 11 ISO.

Please follow the steps, this is then just an update and your personal files, settings and installed software will not be affected.

Click this link:

https://www.microsoft.com/en-us/software-downlo...

to download the Windows 11 ISO

When the ISO file completes downloading

Disconnect from the Internet

Disconnect all external devices with the exception of a mouse or keyboard.

Temporarily disable any 3rd party Anti-virus you may have installed

Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the upgrade option.

Answer 3

Hi Dave, there was only one file, here it is: https://drive.google.com/file/d/17\_kp\_2UUqjzQNTDayYdMWKhahDBsXYlP/view?usp=sharing

Answer 4

Hi, I am Dave, I will help you with this.

It just looks like a corrupt Windows installation.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.