Google "Secure Connection Failed" 2023

Question

Every Google product I try signing into, I suddenly get the same message "Secure Connection Failed

An error occurred during a connection to mail.google.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.  
Please contact the website owners to inform them of this problem."

The only thing I have done is run CCleaner, but I do this regularly and never had this problem before.

This is happening in Firefox and MS Edge. Windows 10.

I cannot find any current questions/answers to this problem.

Answer 1

Thank you for the responses. It seemed to have resolved itself without major issues.

Answer 2

Hello Dr Ryan James.

Welcome to Microsoft Community.

Regarding to your information I assume that you meet a Secure Connection Failed problem when you want to access google proudct.

This error message usually indicates that there is a problem with the SSL/TLS encryption used to secure the connection between y

our browser and the website you are trying to access. Here are some steps you can try to resolve the issue:

Turn on this feature "Use secure DNS to specify how to lookup the network address for websites" in Edge.

Visit this website and turn on this feature.

edge://settings/privacy

Clear your browser cache and cookies. This can be done in the settings or options menu of your browser.

Go to this website and clear the cache and cookies.

edge://settings/clearBrowserData

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.  

Disable all browser extensions or add-ons.

edge://extensions/

Check your computer's date and time settings to make sure they are correct. An incorrect date or time can cause SSL/TLS errors.

If none of these steps resolve the issue, you may need to contact the website's support team for further assistance.

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Tommy-MSFT | Microsoft Community Support Specialist

Answer 3

Hello Dr Ryan James.

Thanks for your reply.

I'm glad that your issue has been resolved.

Best Regards,

Tommy-MSFT | Microsoft Community Support Specialist