Hi. I'm David, and I'm happy to help you.
I suggest doing the following:
Rename the software distribution folders as instructed below:
- Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
- Run the following commands at the Command Prompt one at a time:
net stop bits
net stop wuauserv
net stop cryptsvc
ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start bits
net start wuauserv
net start cryptsvc
- After all these commands are completed, close the Command Prompt window, restart your computer, and then try to update Windows.
If it persists, download and install the update that is having problems manually.
Download the installation package from the link below.
https://catalog.s.download.windowsupdate.com/d/...
Source: https://www.catalog.update.microsoft.com/Search...
If it persists, I suggest you perform an In-place Upgrade. This procedure reinstalls Windows, which helps to fix problems.
But don't worry. You have the option to keep files, settings, and apps.
- Download the Windows 11 ISO file from the link below;
https://www.microsoft.com/en-us/software-downlo...
- Double-click the ISO to run;
- On the "Install Windows 11" screen, uncheck "I want to help make the installation of Windows better" and select "Change how Windows Setup download updates";
- On the next screen, select "Not right now" and click "Next";
- Accept the terms of use;
- On the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.
- Click on "Install" and wait for the procedure to finish. Your computer may restart several times.
Feel free to ask back any questions.