Persistent BSOD

Question

I have been trying to track down the cause of a persistent blue screen issue for several weeks now and have been unsuccessful. It initially started as blue screens whenever I would play games on my computer. The stop code was WHEA_UNCORRECTABLE_ERROR, and I could not get my PC to generate a minidump file (I triple checked that my settings were all correct; the error info progress at blue screen would just remain at 0% for as long as I left it). I ran MemTest86 to test my RAM, updated Windows, updated BIOS firmware, and updated my graphics card drivers, but this did not fix the problem. I upgraded to Windows 11 to see if that would fix the problem, but I still get a blue screen every time I try to game -- now with the stop code CRITICAL_PROCESS_DIED instead of the earlier stop code WHEA_UNCORRECTABLE_ERROR. When this happens my computer does not generate a minidump file. Today I ran driver verifier, started a game, and quickly got a bluescreen with stop code PAGE_FAULT_IN_NONPAGED_AREA. I do have the minidump file for this blue screen.

I have removed as much unnecessary hardware as possible to try to narrow down the source of the blue screens -- I only have my motherboard, CPU, RAM, GPU, and NZXT cooler installed, apart from my mouse, keyboard, and two monitors.

Any help would be greatly appreciated.

Answer 1

Update; Installed it, disk health is fine, self test passes.

Answer 2

No, should I install it?

Answer 3

Hi , mwolf2

Do you have the Samsung Magician application installed on your PC?

Independent Advisor - Community

Thanks

Answer 4

Hi Ivan,

I have a Ryzen 5900X CPU, an EVGA 3080TI, 32GB 3200MHz DDR4. My motherboard is an Asus B550-F Gaming and my boot drive is a Samsung m.2.

Answer 5

Hi , mwolf2

I am Ivan, I will help you with this.

What is your computer's configuration?

Independent Advisor - Community

Thanks