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Error side-by-side configuration is incorrect

Anonymous
2023-08-19T13:51:09+00:00

Hello - My Dell laptop just through an error that "the application failed to start because its side-by-side configuration is incorrect". I have Microsoft 365 installed but use Chrome as my web browser. The error occurred when trying to launch Chrome. I believe this is also causing problems with my HP printer not being able to download its software updates. I am a novice troubleshooter, so need clear instructions on how to solve. I read previous responses to a similar question, but they were old. Please help.

Windows for home | Windows 11 | Performance and system failures

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  1. Ivan B 114.8K Reputation points Independent Advisor
    2023-08-19T17:06:45+00:00

    Hi , Elizabeth.

    I am Ivan, I will help you with this.

    Can you post a screenshot of the error and put it here for me to analyze and what is the model of the dell laptop?

    Independent Advisor - Community

    Thanks

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