PC keeps restarting randomly

Question

Using Windows 11.

Started happening a few months ago. Screen goes black out of nowhere and PC just restarts. Happens once or twice a day... Recently, I started getting the green screen of death as well (no text, just green screen). With the green screen it just freezes so I have to hold down the power button and restart it manually.

I tried all kinds of things I saw online (updating drivers, turning off auto-restart, turning off fast startup, etc). But it still happesn...

But today, I tried something different.

I noticed this usually happened to me when I was wathching videos on my laptop (youtube, VLC,).

So today I got to work but wihout playing any kind of videos on my computer.

And so far (it's been about 2, 3 hours), PC seems fine... No random restart yet.

Does this mean it's got something to do with my GPU?

What can I do to fix this? (I watch and edit videos for work so, I really need to be able to play videos on my pc...)

Please help!

Answer 1

Hello, thank you for this!

I will try them and update you on how things went.

Thanks again.

Answer 2

Hi, thank you for patiently waiting, as per checking and analyzing the event logs, there are multiple errors in rt68cx21, which is your Realtek Gaming GBE Family Controller network adapter, and for us to sort out the issue kindly follow the steps below:

Method 1. Roll back Wi-Fi driver.

-Press the Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the Realtek Wi-Fi driver and LAN Driver

-Right-click and click "Update Driver"

-Look for "Browse my computer for driver"

-Click "Let me pick drivers available drivers on my computer"

-Choose an old driver or other driver name then select it and hit next until it installs.

Note: If the issue persists, please download and install a Wi-Fi driver from your manufacturer's website and or update the BIOS with the help of the PC manufacturer.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none works from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Answer 3

Also, just some additional information

Last time PC froze, I had VLC open

Other times, I usually had YouTube open on Chrome.

I also play video games on my PC sometimes, but I never experienced a random restart or green screen during my gaming session

Answer 4

Hello, thank you for your response.

Here is the sytem log (sorry I could not find the minidump file in the Windows folder) https://1drv.ms/u/s!AtW3BXJUViV5nQd0q8nvlPee3bJJ?e=D7SIez

I've been using the computer for abot 4 hours now (intentionally not watching videos on YouTube or VLC) and so far everthing is working okay.

The green screen of death happened about 5 hours ago if I remember correctly...

Thank you in advacne for your help! Hoping to hear from you soon!

Answer 5

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Note: If you cannot see minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard