My computer keeps freezing while playing certain games

Question

Hello I am on windows 10 with a prebuilt gaming computer. I have a intel i7 9700 cpu, GeFORCE 3070 gpu, 16 Gb ram. And my computer keeps freezing like 20-30 mins into some games. I’ve checked everything ran multiple diagnostics and found no issues, anyone have any ideas?

Answer 1

So i did a factory reset and here is the updated events log. The crash happened at 10:17 AM https://1drv.ms/f/s!AvH6CRVjoDnOqV8\_J7uPvz1LuTRK?e=KPFyhH

Answer 2

This error has several instances in the system event logs.

"Smart Card Reader 'ACS ACR39U ICC Reader 0' rejected IOCTL TRANSMIT: A device attached to the system is not functioning. If this error persists, your smart card or reader may not be functioning correctly.

Command Header: 00 a4 04 00"

• I will recommend that you update or uninstall-reinstall the Smart Card Reader driver.

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There are also system event errors that indicated the file "nvlddmkm" which is related to Nvidia GPU,

• I will recommend that you clean uninstall the currently installed NVidia driver using DDU then download and install the older/different version of the driver from the NVidia support website.

I hope this helps. Feel free to ask back any questions and keep me posted.

Answer 3

https://1drv.ms/f/s!AvH6CRVjoDnOqV8_J7uPvz1LuTRK?e=KPFyhH Here is the one drive link

The crashes where at 8:28 AM, 9:32 AM, 9:46 AM, 11:40 am, 1:57pm, 2:07 Pm, and 3:02 Pm

Answer 4

Hi XGN,

I'm Paul and I'm here to help you with your concern.

Can you share the System event log?

>> Open Event Viewer.

>> Click Windows Logs.

>> Right-click System.

>> click "Save all events as"

>> Select location, name the file, and click Save.

>> select "Display Information for these languages ", click English and click OK.

>> Upload the saved log file to OneDrive and share the link here.

You should also check Reliability Monitor.

Press Win key + R > type and enter: perfmon /rel > check for the error that matches the date and time of the freezing.

Thanks.