Black Screen issue

Question

ERROR

Faulting application name: dwm.exe, version: 10.0.22621.1635, time stamp: 0x6201aae6

Faulting module name: dwmcore.dll, version: 10.0.22621.1928, time stamp: 0x26557d25

Exception code: 0x8898008d

Fault offset: 0x0000000000119223

Faulting process id: 0x0x4494

Faulting application start time: 0x0x1D9C5A5F8E01891

Faulting application path: C:\WINDOWS\system32\dwm.exe

Faulting module path: C:\WINDOWS\system32\dwmcore.dll

Report Id: afed089c-7d0d-44cf-ae20-49faebf92cfb

Faulting package full name: 

Faulting package-relative application ID: 

Any help is appreciated.

CPU --12th Gen Intel(R) Core(TM) i9-12900K

GPU --NVIDIA GeForce RTX2080 SUPER

Mother board-- Asus tuf gaming z690-plus

OS Name Microsoft Windows 11 Pro

Version 10.0.22621 Build 22621

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer ASUS

System Model System Product Name

System Type x64-based PC

System SKU SKU

Processor 12th Gen Intel(R) Core(TM) i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 2305, 10/03/2023

SMBIOS Version 3.4

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product TUF GAMING Z690-PLUS WIFI D4

BaseBoard Version Rev 1.xx

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "10.0.22621.1413"

User Name Collin\colli

Time Zone AUS Eastern Standard Time

Installed Physical Memory (RAM) 64.0 GB

Total Physical Memory 63.7 GB

Available Physical Memory 55.5 GB

Total Virtual Memory 73.2 GB

Available Virtual Memory 62.9 GB

Page File Space 9.50 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Running

Virtualization-based security Required Security Properties

Virtualization-based security Available Security Properties Base Virtualization Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization

Virtualization-based security Services Configured Hypervisor enforced Code Integrity

Virtualization-based security Services Running Hypervisor enforced Code Integrity

Windows Defender Application Control policy Enforced

Windows Defender Application Control user mode policy Audit

Device Encryption Support Elevation Required to View

A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Answer 1

Hey everyone ,

@Caspar von Eugen Yeah sounds about right .Some times it wont post an error at all other times it'snvlddmkm and or dwm.exe error.

I done a clean install of windows 11 today,updated the chipset and display driver from usb.

And oddly enough it has black screened more today than it has in the last week .

System Configuration - Services and disabling all non Microsoft services is the most stable it has been before and af6ter clean install.

• couple things I think might be the issue or issues (disclaimer i have zero experience fixing pc)

Either the GPU its self or the mother board PCI slot is faulty

Possible windows 11 problem (i'm seeing a lot of people with the same issue )

The problem for me started around the time diablo 4 released so I don't know if the game fried my VRAM and that's causing the crashes.

I'll keep updating if i find anything else regarding the problem

CHEERS

Answer 2

Today I update Windows and I had this same error 4 times in a row

Answer 3

Nope, it still crashed today..

Answer 4

Hi, thanks for that information, can you check and upload if there are new minidump files? while waiting, I suggest following the steps below:

Method 1. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Answer 5

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, may I know when did the issue occur? is it while using the PC? or is there any particular activity when it is happening?

While waiting, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard