How do I fix Kernelbase.dll explorer crashes

Question

Each time I try to open the file explorer it crashes. I opened Windows events and it seems it comes from a DLL called Kernelbase.dll

I've done

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth  

one and

SFC /SCANNOW  

But it's still not fixed. What other thing can I try, please?

Answer 1

Hi, for now it seems the issue is solved.

It was solved when I deleted the cache of file explorer.

Thanks for the help

Answer 2

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this issue happens due to the miscalibration of system files, and for us to sort out the issue, kindly follow the steps below:

Method 1. Clear cache of File Explorer

-Open Run Command ( Press Windows key + R)

-Copy, paste, and enter the file path below:

%APPDATA%\Microsoft\Windows\Recent\AutomaticDestinations

Delete everything inside the AutomaticDestinations folder

-Restart the PC and check

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Let me know how it goes and I hope that helps.

Bernard