Windows hello not working

Question

So we are rolling out MFA using hello and interactive logons set to lock the workstation. So far I have rolled it out to about 15 assets, 4 of which dont work meaning when i pull the card it doesn't lock.

I have tried what i think is everything except wiping the box. I have checked the registry the settings are correct, gpudate /force, i have removed, restarted and tried again. When i run rsop and scroll through to the setting it says not configured.

Clearly its configured as i cant login inot the box w out the pin.

any info would be great.

Answer 1

Hello,

See if other suggestions mentioned in this fix helps you:

https://www.kapilarya.com/windows-hello-not-working-in-windows-11-10

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 2

Hi,

I'm Pedro A, Independent Advisor

Try this procedure:

*Administrator access is required to perform this procedure.

*The following method does not work on the Home version of Windows.

If you are using Windows 10 or 11 Home please let me know before performing the procedure

1 - Press Win+R and type:

gpedit.msc

press enter

Follow the cumin below

Computer Configuration -> Administrative Templates -> Windows Components -> Windows Hello for Business

2 - In the right panel, double-click Use Windows Hello for Business.

Select "Enable" and OK

3 - Now, navigate to:

Computer Configuration -> Administrative Templates -> Windows Components -> Biometrics.

Double-click the “Use biometrics” policy on the right pane.

Select the "Enabled" option. Click Apply and then OK

After that, close the Local Group Policy Editor.

Restart your windows