WHEA_UNCORRECTABLE_ERROR when computer is under heavy load

Question

Hi, I bought a new pc a week ago, and everything seemed to be working fine until I started to play games that require heavy amounts of work to run. I tried disabling MPO, updating the BIOS, doing a clean install of windows and all drivers, but the crashes keep hapenning after 5-15 minutes of playing.

Here is the last minidump: 092023-5718-01.dmp

For reference, here are my pc specs:

GPU: AMD Radeon RX 7900 XT

CPU: Ryzen 9 5900X

MOBO: MSI MPG B550 Gaming Plus

SSD: Samsung EVO Plus SSD NVMe M.2 2TB

RAM: G.Skill Trident Z Neo DDR4 3600 CL16 2x16GB

PSU: Corsair RM850e 850W 80 Plus Gold Modular

Any help is greatly appreciated.

Answer 1

Here is the zip generated by V2 log: V2-log

I already contacted technical support from my vendor, currently waiting for a response but I thought I could try to post here to see if anyone could come up with a solution

Answer 2

Glad to help!

Answer 3

Thanks for the fast reply!

I am not overclocking any component, everything is set to default according to AMD Adrenalin. I also tried disabling XMP profile and setting the RAM to 2133mhz which was the default, I believe the minidump I uploaded was with the profile disabled. I checked and the chipset drivers I currenty have are different from the ones the support page recommend, so I am going to test if that fixes the problem.

Answer 4

New computers should not have BSOD.

(Make sure that there is no overclocking)

Please contact MSI or the vendor for Return Merchandise Authorization (RMA).

If you need documentation from the computer logs then run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred.

Machine Check Exception

Answer 5

Hi, I am Dave, I will help you with this.

Your minidump file indicates the system crashes are related to your AMD processor.

If you are overclocking your processor, stop that, if you have an XMP profile set on your RAM in BIOS, disable that, set it to default

Go to the support page for your MPG B550 GAMING PLUS (MS-7C56) Motherboard on the manufacturers website, then from there, download and install the version of AMD chipset drivers they recommend.

Then wait to test if your system is stable.