Windows 10 PC Crashing at Random - Event ID 56 from source Application Popup cannot be found Error

Question

Ever since I moved back into my dorm room, my PC has been cutting off every so often at random. When I went to look in the Event Viewer, I saw a variety of Errors and Critical Errors.

At the time of each crash I got a basic Error:

The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

ACPI

2

The message resource is present but the message was not found in the message table

Followed by a Critical Error:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

At first, I thought it was an overheating issue, so I tried re-applying thermal paste, but now that I've been able to look at the event viewer, I'm not so sure.

I also tried to wipe my computer clean in case of accidental malware.

Answer 1

Hi neoskyee,

I'm sorry to hear that you've already tried many troubleshooting steps without success. It's indeed frustrating when you've exhausted numerous options and the issue persists. Given that you're experiencing issues even in Safe Mode and you're not seeing any specific error codes or minidump files, this suggests a more complex and potentially hardware-related problem.

Repair installations are a way to try to fix problems with your operating system without affecting your personal files and data. This usually involves reinstalling the components of the operating system, but leaving user data and applications intact. If you have tried multiple troubleshooting methods and the problem persists, an in-place installation may be a worthwhile option to try. How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community****

If you are still having problems after trying an in-situ installation, then contacting your device manufacturer for hardware issue detection is a wise choice. Equipment manufacturers often have specialized technical support teams who can help you further diagnose possible hardware failures and offer solutions.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist

Answer 2

Hello Hahn!

I've tried the vast majority of these things with no success:

• Updating drivers led to the same issues
• Reliability Monitor only leads to non-specific "this crash was unexpected" messages.
• SFC and DISM led nowhere - however I will be trying it one more time to be sure as soon as I can get the PC on again.
• Memory Testing led to no issues being found
• Safe Mode let the PC be on for much longer than it normally would, however eventually resulted in the PC crashing with no BSOD and just clicking off and attempting to reboot as it has been doing.
• I do not appear to have any Minidump files anywhere, despite them being enabled.

I'm frankly afraid to try to update my BIOS in case of messing something up.

Answer 3

Hi neoskyee,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

It sounds like you're experiencing some frustrating crashes on your Windows 10 PC with Event ID 56 from the source "Application Popup" showing up in the Event Viewer. This event is related to ACPI (Advanced Configuration and Power Interface) issues, which are often linked to hardware or driver problems. Here are some steps you can take to troubleshoot and hopefully resolve the issue:

1. Update Drivers:

   Outdated or incompatible drivers can lead to various system errors. Make sure all your hardware drivers, including chipset, graphics, network, and storage drivers, are up to date. You can visit the manufacturer's website for your PC and individual components to download the latest drivers.

2. Check for BIOS/UEFI Updates:

   An outdated or buggy BIOS/UEFI firmware can cause various problems. Check your motherboard manufacturer's website for any available BIOS updates and follow their instructions carefully to update it.

3. Check Reliability Monitor: Windows has a built-in tool called "Reliability Monitor" that can provide more detailed information about crashes and errors. Search for "Reliability Monitor" in the Start menu to access this tool.

4. System File Checker (SFC) and DISM:

    Run the System File Checker tool to check and repair any corrupted or missing system files. Additionally, you can run the Deployment Imaging Servicing and Management (DISM) tool to fix Windows component store corruption. Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

5. Memory Testing: Faulty RAM can lead to crashes. Run Windows Memory Diagnostic tool to test your RAM for errors.
6. Safe Mode:

Try starting the computer in Safe Mode. If a crash does not occur in Safe Mode, this may indicate that a driver or application is causing problems during normal startup. Start your PC in safe mode in Windows - Microsoft Support

7. View Minidump Files:

When a system crashes, Windows usually creates small crash dump files called minidump files. These files are located in the C:\Windows\Minidump folder. You can share them with me and I will help you analyze them to understand the driver or module that caused the crash.

I hope this helps.  If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist