PC Crashes randomly

Question

So sometimes my pc just freezes and then i either wait for BSOD or have to restart it using the power button, i've tried doing the whole thing with uninstalling drivers etc, but i do believe the issue lies with my graphics card, sometimes it has managed to generate a DMP file that i'll provide, it generally crashes when gaming, but can do so when i'm not doing anything specific

Here's the dropbox link for download, not sure if i uploaded it correctly

One of the errors i can get: Processen för fönsterhanteraren för skrivbordet har avslutats. (Processens avslutningskod: 0x8898008d, antal omstarter: 8, enhets-ID för primär bildskärm: NVIDIA GeForce RTX 2080 Ti)
another error, may relate too the first
Winlogon in session 1 (console) reuqested session stop using GPU, returned status STATUS_SUCCESS, with progress stage of successful
(I'm Swedish)

I made it into a mega.nz link instead

https://mega.nz/folder/q3RhFYCb#0WEH-WudiWY8p9QKfznm6Q https://www.dropbox.com/scl/fo/9mpazu25wrpchyt7wmsqk/h?dl=0&rlkey=znt7fkc14teaqic8vlsqjl6ugI'm

Answer 1

The best place to get the Nvidia drivers would be the Nvidia website, pick a version of the driver that is maybe 3 months old.

Answer 2

Hi Simon,

I am Dave, I will help you with this.

Your minidump files indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

A slightly older version of that driver is more stable than the latest version.

I've done the DDU before, but when you say supprt page for my pc or manufacturer's website do you mean the graphics cards manufactuerer? I guess that'd be Palit? I'm just unsure where i'll get the driver you're refering too.

https://www.palit.com/palit/download.php?pc_cate=vga&pc=321&id=3006&lang=en would that be it?

Answer 3

Hi Simon,

I am Dave, I will help you with this.

Your minidump files indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

A slightly older version of that driver is more stable than the latest version.