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BSOD help request!

Anonymous
2023-08-04T20:02:58+00:00

Hello,

I am getting BSOD fairly regularly. I would say once a day at least. It tends to be when I'm gaming but sometimes happens when the computer is just sitting idle.

"The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000be (0xffff8201843a63e8, 0x8a00000000200121, 0xffff960fa6652060, 0x000000000000000a). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 20dd99f5-04bc-497e-94ab-b87ff6d19fdd."

Link with dmp, system files/specs in onedrive link below.

BSOD Help

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2023-08-05T04:26:36+00:00

    Hi, thanks for replying and you are very much welcome, I hope it will be all good as it is the error indicated on the events, if not, it may be a hardware-related issues in particular to your Nvidia Graphics.

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  2. Anonymous
    2023-08-05T03:10:39+00:00

    Thanks again! I followed those instructions, we shall see how it goes!

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  3. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2023-08-05T02:09:21+00:00

    Hi, thank you so much for patiently waiting, as per checking and analyzing the event logs you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

    We need to run a Clean installation of the Nvidia driver, after that, it will be all good, kindly follow the steps from this link:

    https://nvidia.custhelp.com/app/answers/detail/...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2023-08-05T02:06:38+00:00

    Hi Bernard! Uploaded and here is the link:

    System Logs.evtx

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  5. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2023-08-04T21:45:39+00:00

    Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, can you further check if you have more dump files on the PC? As per checking the 5 dump files, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

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