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Cannot Log into Windows after disabling/enabling smart card configuration

Anonymous
2023-09-18T15:30:47+00:00

Hey man i have followed you instructions and disabled or accidentally enabled some configuration for card reader - smart card and now i cannot log in in my computer its when i type my password to log in on Computer-Windows it says “you must use Windows Hello or smart card to sign in”without any other option? Now i am stuck pleas help

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2023-09-19T02:58:57+00:00

    Dear Marko Bogic

    Welcome to Microsoft Community.

    I understand that you are getting the message "you must use Windows Hello or smart card to sign in" when logging into Windows, which is preventing you from logging into the system.

    I understand your concerns and will do my best to assist you. However, I need more information to accurately identify and solve the problem. If possible, could you please provide the following information with me:

    • Logging on to Windows with a smart card is an advanced authentication method usually used in businesses. Are you a personal or business user?
    • Your computer has not been set up with a pin code before has it?
    • ”i have followed you instructions and disabled or accidentally enabled some configuration for card reader - smart card“ It looks like another support person assisted you with some of these operations previously, would you mind sharing with me the operations you performed previously?

    We look forward to your reply.

    Best Regards,

    LucyW-MSFT | Microsoft Community Support Specialist

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