Black Screen After Update

Question

My computer turns on, but there's absolutely nothing on the screen, no cursor, nothing. I've tried everything, including opening the task bar/manager, but nothing shows up.

I've connected it to an external monitor and I can see/use my computer from the monitor, but I haven't been able to find anything to fix the black screen on my original computer.

I'm not very tech savvy and would appreciate some help!

Answer 1

well its strange me and my partner have 3 a 4 pcs in house mine is the only one with AMD chipsets and after the last windows 11 udate all Intel chipset pcs desktop pcs that is has blackscreen of death . but mine AMD pc has no problems how come ?

Answer 2

Sorry, I was offline.

Shut your laptop down and remove the power cable.

Press and hold the power button on the case of the laptop for 30 seconds

Wait 30 minutes.

Reconnect the power cable and start the laptop, can you then see the image on either screen?

Answer 3

It has not. Now I can't access the external monitor either.

The light for the caps lock button will turn on and I can hear the fans running, but now I can't see anything on either monitor.

Answer 4

Hi Julie,

I am Dave, I will help you with this.

If you an access the PC on an external monitor, check the function keys (F1 - F12) does one of those keys have an icon with two screens?

If one does, try pressing that key or Fn + that key to see f you can get an mage on the main screen.

If that does not solve this, open device manager, expand the Display Adapters section and uninstall your graphics card, then restart the PC to check if that will solve the problem.