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Hey everyone,
Hope you all are doing well. I have this problem that is very annoying and repetitive.
Whenever Im using 3D programs, 60% of the time my monitors loses connection to the PC and pc crashes, what can be the cause of this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello David573.
Thanks for your reply.
Could you click on "Hardware error" and then send us a screenshot of the page it takes you to?
And click here then send us a screenshot of the page it takes you to.
If there is anything not clear, please do not hesitate to let me know.
Best Regards,
Tommy-MSFT | Microsoft Community Support Specialist
I just left and came back for 5 minutes and my pc crashed and restarted, this was what the monitor shows, i disabled asus core
Could the problem be with ASUS Com service? I uninstalled the FreemakeUtilsService
Hey Tommy,
thank you for the response and apologies for my late reply.
After the Pc crashes and Monitor stops working, the sound only plays for 3 more seconds then stops so it fully crashes.
This is what In get in my reliability Monitor, how can i view which hardware is causing this?
Hello David573.
Welcome to Microsoft Community.
Regarding to your information I assume that your monitor will lose connection to the PC and pc crash when you run any 3D programs.
Did the sound still play after the monitor lose the connection?
From my experience, it looks like the Graphic Card Driver crash or your Graphic Card has some hardware problem caused.
To better identify the cause, please check if there are any relevant logs before the black screen occurs.
Could you provide the Event Log before your monitor lose the connection?
Search Event Viewer.
Check the log before losing the connection and please upload it to your convenient cloud driver.
You can also check it in Reliability Monitor and please upload it to your convenient cloud driver.
Before getting the log please make a test that tries to press Ctrl+Shift+Win+B to restart the Graphic Card Driver.
If there is anything not clear, please do not hesitate to let me know.
Best Regards,
Tommy-MSFT | Microsoft Community Support Specialist
