WHEA_UNCORRECTABLE_ERROR - AuthenticAMD.sys

Question

Hi guys,

I've had a few BSODs on and off over the past two weeks advising of WHEA_UNCORRECTABLE_ERROR, though it mainly occurred while my PC was idling and never while under load, however it's now started to occur about every half-hour regardless of load.

I've updated drivers for GPU/Downgraded them too, just in case to no avail.

I've updated BIOS to the latest version.

I've had Memory Diagnostic come back with no errors, so I'm a little stuck as to where to go from here.

Minidump attached below.

https://drive.google.com/file/d/1Ry4YJ_pMGqZllvpYmdTXac3kDdXgJMsv/view?usp=drive_link

Motherboard: ASUS ROG B450-E Gaming

CPU: AMD Ryzen 3600

GPU: Gigabyte AMD Radeon RX5700 XT AORUS 8GB V2 GDDR6 RDNA PCIe 4.0 Graphics Card

SSD: Samsung 970 EVO 1TB M.2 PCIe NVMe SSD/Solid State Drive

HDD: Seagate BarraCuda 2TB 3.5" SATA III Desktop HDD/Hard Drive 7200rpm

RAM: Corsair Vengeance LPX Black 16GB 3200MHz AMD Ryzen Tuned DDR4 Memory Kit

Dump below:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000010, Device Driver Error
Arg2: ffffac08ec203028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: ffffac08c2d8292c
Arg4: ffffac08c2e811a0

Debugging Details:

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec  
Value: 3358  

Key  : Analysis.Elapsed.mSec  
Value: 5236  

Key  : Analysis.IO.Other.Mb  
Value: 0  

Key  : Analysis.IO.Read.Mb  
Value: 0  

Key  : Analysis.IO.Write.Mb  
Value: 0  

Key  : Analysis.Init.CPU.mSec  
Value: 421  

Key  : Analysis.Init.Elapsed.mSec  
Value: 10054  

Key  : Analysis.Memory.CommitPeak.Mb  
Value: 92  

Key  : Bugcheck.Code.LegacyAPI  
Value: 0x124  

Key  : Failure.Bucket  
Value: 0x124\_16\_AuthenticAMD\_\_UNKNOWN\_IMAGE\_AuthenticAMD.sys  

Key  : Failure.Hash  
Value: {590f0c83-3219-aceb-da4c-6b8bc7c00f79}  

Key  : WER.OS.Branch  
Value: vb\_release  

Key  : WER.OS.Version  
Value: 10.0.19041.1  

BUGCHECK_CODE: 124

BUGCHECK_P1: 10

BUGCHECK_P2: ffffac08ec203028

BUGCHECK_P3: ffffac08c2d8292c

BUGCHECK_P4: ffffac08c2e811a0

FILE_IN_CAB: 082823-19312-01.dmp

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
fffff40c22ca3488 fffff80681dbad3c : 0000000000000124 0000000000000010 ffffac08ec203028 ffffac08c2d8292c : nt!KeBugCheckEx
fffff40c22ca3490 fffff80681dbb899 : ffffac08df5c6510 ffffac08df5c6510 ffffac08c2d82900 ffffac08db6b4378 : nt!WheaReportHwError+0x3ec
fffff40c22ca3570 fffff80681dbb9b5 : 0000000000000000 0000000000000062 ffffac08df5c6510 0000000000000000 : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9
fffff40c22ca35a0 fffff80685c436a1 : 0000000000000000 fffff40c22ca37c0 ffffac08c2e811a0 ffffac08c2e210ff : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5
fffff40c22ca3600 fffff80685c3ca80 : 0000000000000000 ffffac08c2e811a0 ffffac08c2e6c1a0 0000000000000000 : storport!StorpWheaReportError+0x9d
fffff40c22ca3690 fffff80685c0f0bc : fffff80685c69000 0000000000000062 0000000000000000 fffff40c22ca3a30 : storport!StorpMarkDeviceFailed+0x358
fffff40c22ca3920 fffff80685b8b57d : 0000000000000100 ffffac08c2e21020 0000000000000000 0000000000000000 : storport!StorPortNotification+0x91c
fffff40c22ca39f0 fffff80685b8e78e : ffffac08c1000002 0000000000000000 ffffac08c2e21020 0000000000000003 : stornvme!ControllerReset+0x1a1
fffff40c22ca3a70 fffff80685b8d6ef : ffffac08c2e21020 ffffac08c2e81050 ffffac08de9ec7d0 8000000000002000 : stornvme!NVMeControllerReset+0x10a
fffff40c22ca3aa0 fffff80685c3a175 : ffffac08de9ec7d0 ffffac08c2e81050 ffffac08c15d8080 ffffac08c15aca60 : stornvme!NVMeControllerAsyncResetWorker+0x3f
fffff40c22ca3ad0 fffff80681b5e355 : ffffac08d99569b0 ffffac08d99569b0 ffffac08c2e81050 fffff806a2766af0 : storport!StorPortWorkItemRoutine+0x45
fffff40c22ca3b00 fffff80681a50545 : ffffac08c2dac080 ffffac08c2dac080 fffff80681b5e220 0000000000000000 : nt!IopProcessWorkItem+0x135
fffff40c22ca3b70 fffff80681b0e6f5 : ffffac08c2dac080 0000000000000080 ffffac08c1478040 000f8067b4bbbdff : nt!ExpWorkerThread+0x105
fffff40c22ca3c10 fffff80681c05878 : fffff8067fad6180 ffffac08c2dac080 fffff80681b0e6a0 0000000000000000 : nt!PspSystemThreadStartup+0x55
fffff40c22ca3c60 0000000000000000 : fffff40c22ca4000 fffff40c22c9e000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x28

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_16_AuthenticAMD__UNKNOWN_IMAGE_AuthenticAMD.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {590f0c83-3219-aceb-da4c-6b8bc7c00f79}

Followup: MachineOwner

Answer 1

Glad to help!

Answer 2

Hey Dave,

I've gone ahead and uninstalled and reinstalled chipset drivers, and I did the BIOS update this morning so fingers crossed we'll see a resolution. I'll keep you in the loop if we have another BSOD or not.

Answer 3

Your minidump file indicates it is the AMD chipset driver that is causing the system to crash.

Go to the support page for you ROG B450-E Gaming Motherboard on the Asus website, then from there, download and install the version of AMD chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

Answer 4

Hi Dave, apologies for that.

Access should be granted now, thanks!

Answer 5

Hi, I am Dave, I will help you with this.

I tried to download your minidump files but the are not shared, please try sharing them again on Google Drive, I also sent a share request on Google Drive, that may be in your Email

Please let me know here when they are shared.