Share via

WHEA Logger 1 Error

Anonymous
2023-09-23T07:17:45+00:00

WHEA_UNCORRECTABLE_ERROR (124) PC just randomly freeze to death. Checked log it shows WHEA Logger error 1 and checked the dump file it says FAILURE_BUCKET_ID:  LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

Is there a fix for this?

Thanks
Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

15 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-09-24T17:40:27+00:00

    Your dump files indicates that it is the device driver on your graphics card that is causing the system to crash

    You should completely remove the current graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.

    A slightly older version of that driver is more stable than the latest version.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-09-24T17:36:39+00:00

    Hi Dave,

    My bad. I did not think it is still locked even after sharing the link. I just unlocked the access. Please try it again.

    SW

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-09-24T06:13:03+00:00

    I tried to download you file(s), but they are not shared, please try sharing the files again.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-09-24T01:57:56+00:00

    Hello Dave,

    I don't see a fold named minidump in windows folder, but there are some files i found in C:\Windows\LiveKernelReports.

    I'm running Windows 11 Pro 22H2 22621.2283

    https://drive.google.com/file/d/1_1HxL3yUHZOTZBl9lH7NdTX8uxiTwrrH/view?usp=drive_link

    Thanks

    SW

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-09-23T07:49:25+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Was this answer helpful?

    0 comments