Ongoing problem with computer randomly rebooted itself from a bugcheck error

Question

Hi team,

I've been having my laptop randomly crash on BSOD for a while, and it's super frustrating.

Each crash seems to follow this pattern below

Error 22/08/2023 11:23:44 pm BugCheck 1001 None

Critical 22/08/2023 11:23:07 pm Kernel-Power 41 (63)

Error 22/08/2023 11:23:06 pm volmgr 161 None

Error 22/08/2023 11:23:06 pm volmgr 161 None

Error 22/08/2023 11:23:15 pm EventLog 6008 None

I felt it happens often when the computer is in sleep/power saving mode, but I can't be sure.

My windows version

Edition Windows 10 Home

Version 21H1

Installed on ‎12/‎08/‎2021

OS build 19043.2193

Experience Windows Feature Experience Pack 120.2212.4180.0

Installed RAM: 20GB

Quick memory test returned OK, long memory test ran for a very long time (maybe over 10 hours) so I stopped half way.

I've uploaded the mini dump files here >> https://drive.google.com/file/d/1PqW-kEgWm2knViJPEgZQ8feXy0AnQLxp/view?usp=sharing

The latest one has the following information from the eventlog

BugCheck

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8005abfe7d9, 0xffffec041f58e4b0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4d8e6e40-d4fc-4660-8881-18f442430952.

Kernel-Power Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 22/08/2023 11:23:07 pm Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: MaiLenovo Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 8 1 63 0 0x8000400000000002 139884 System MaiLenovo 59 0xc0000005 0xfffff8005abfe7d9 0xffffec041f58e4b0 0x0 0 0 0 0 false 4 0 false 0 0 false

volmgr and EventLog event doesn't have much info except for logging dumpfile and unexpected shutdown

Any help would be super appreciated.

Thanks in advance.

Mark

Answer 1

Hi Markmail,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

The minidump files did not name any driver only indicating memory corruption that usually happens due to driver incompatibility.

Did your computer encounter this issue before installing

GB RAM?

To troubleshoot this issue, kindly try the steps below (Skip a step that you have already tried):

If you are overclocking your PC, try running everything (CPU, GPU, system memory) at their stock speeds. See if the issue is still reproducible. Or, turn off XMP profile or set it to Auto.

Download then install the latest version of BIOS & Chipset drivers from the manufacturer's website.

Test the RAM with the free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

If you are comfortable of doing so, take all the system memory sticks out, examine them for any obvious defects, and then reseat them into the sockets. Make sure that they are seated properly in their slots. If you have multiple sticks of system memory installed and you suspect one is faulty, one thing to try is to reproduce the issue with only one stick of memory module at a time. This will help you to isolate the faulty module.

If the issue still persists after the steps above, enable the driver verifier and let the computer crash 3 times then disable it and share the newly created minidump file:

https://www.tenforums.com/tutorials/5470-enable...

Please do not hesitate to ask if you need further assistance.

Stay safe.

____________________________________________________________

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