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Two step verification code will not infill in box

Anonymous
2023-06-12T20:38:18+00:00

I receive two step verification code on cell phone just fine but when I try to enter the code on my PC the space remains blank and number won't enter thus blocking me from accessing all accounts that require 2 step authorization. I tried typing number and "submit" even tho the code did not show up but did not work. I'm concerned there is a virus or is it possible some setting mysteriously re-set?

This non acceptance of any numerical input even occurred when I tried to initiate a new password in Microsoft account. Microsoft requested I provide last four digits of my phone # to verify my identity. When I typed in numbers, nothing appeared in box.

Windows for home | Windows 11 | Security and privacy

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  1. Anonymous
    2023-06-13T05:28:31+00:00

    Hello, TH13FO

    Welcome to Microsoft Community.

    I'm sorry to hear that you're experiencing issues with entering the two-step verification code on your PC. There could be several reasons why this is happening, and it may not necessarily be related to a virus or a mysteriously reset setting. May I know if you're entering the code in a browser? If so, have you tried other browsers, disabling browser extensions, or clearing the browser data? Please back up all your personal files first, such as Favorites, to ensure you do not lose data. 

    Also, have you tried typing numbers in a different application (e.g., Notepad) or computer to confirm that your keyboard is functioning properly, or restarting the CTF Loader process by opening the Task Manager, locating CTF Loader or ctfmon.exe in the Processes tab, and selecting “End Task” (This will close the process and it should restart automatically)?

    It may also be worth considering creating a local user or administrator account in Windows, performing a clean boot and using System File Checker in Windows to eliminate any potential outages caused by user profiles, background programs, or corrupt system files. These basic troubleshooting measures have broad applicability and can be attempted to solve a variety of problems.

    Let me know if you have any other concerns.

    Best regards

    Yuhao Li

    Microsoft Community Technical Support

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