Windows Hello not working!!

Question

Hi i have asus vivobook s15 13 gen i5 model and it have 1080p camera. Can anyone tell me how to start my window hello facial recognition

Answer 1

You cannot use windows hello face because your computer does not have an infrared camera.

https://www.cnet.com/tech/computing/you-can-actually-unlock-your-windows-laptop-with-your-face/

Answer 2

Thanks

Answer 3

Hi i have asus vivobook s15 13 gen i5 model and it have 1080p camera. Can anyone tell me how to start my window hello facial recognition

Hello,

Refer this guide:

https://www.kapilarya.com/how-to-setup-facial-recognition-in-windows-11

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 4

Hello! My name is Mostafa; I will assist you today.

I’m sorry that you are experiencing this issue.

Check for Windows updates. Settings(Win+I) > Windows update > Check for Windows update.

After installing the pending updates and restarting the computer, return to the exact Windows Update screen, click Advanced Options > Optional Updates, apply the optional updates, and restart the PC.

Reinstall the biometric and camera drivers

1. Press the Windows key + X and select Device Manager.
2. Expand the Webcam and Biometric section.
3. Right-click on drivers and select Uninstall device.
4. Restart your computer, and Windows will automatically reinstall the driver.
5. Go to the Device Manager; install it manually if the driver is not listed.

Run SFC

1. Open the Start menu and search for "Command Prompt" or "CMD."Right-click on it and select "Run as admin.
2. Open command prompt with administrator access
3. Type each command below and wait until the scan is completed.

SFC /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Reset the Facial Recognition Option

1. Press the Windows key + I to open the Settings app.
2. Now go to Accounts and select Sign-in options.
3. Select Facial recognition and click on Remove.
4. Now click on Get Started to set it up again.

Empty the NGC Folder

1. Open a Run dialog box by pressing Windows + R keys simultaneously on your keyboard.
2. In the text field of the dialog box, type ‘C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC’ and hit OK.
3. Once you are inside the NGC folder, delete all its contents.
4. Finally, restart your PC and check if doing so resolves the issue.

Please let me know the result. Thank you.