WHEA_UNCORRECTABLE_ERROR (BSoD)

Question

Hello,I've been getting a lot of Blue Screen of Deaths and everyone of them had the stop code: WHEA_UNCORRECTABLE_ERROR.I have the DumpStack.log file which didn't help me at all, so I installed the WinDbg application to troubleshoot the problem, and this is what it displayed after opening the .dmp file in it and then running the following command: !analyze -v:0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffff968f77f99028, Address of the nt!_WHEA_ERROR_RECORD structure. Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000058000402, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ ***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057. KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 30 Key : Analysis.Elapsed.mSec Value: 43 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 218 Key : Analysis.Init.Elapsed.mSec Value: 16959 Key : Analysis.Memory.CommitPeak.Mb Value: 45 Key : Bugcheck.Code.LegacyAPI Value: 0x124 Key : Failure.Bucket Value: 0x124_0_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys Key : Failure.Hash Value: {3fcb9ba4-4151-054d-a420-874ecf0a1f94} Key : WER.CorruptModuleList Value: 1 BUGCHECK_CODE: 124 BUGCHECK_P1: 0 BUGCHECK_P2: ffff968f77f99028 BUGCHECK_P3: ba000000 BUGCHECK_P4: 58000402 FILE_IN_CAB: 071923-7421-01.dmp CUSTOMER_CRASH_COUNT: 1 STACK_TEXT: fffff8050e4898e8 fffff805120f246b : 0000000000000124 0000000000000000 ffff968f77f99028 00000000ba000000 : 0xfffff80512020fb0 fffff8050e4898f0 0000000000000124 : 0000000000000000 ffff968f77f99028 00000000ba000000 0000000058000402 : 0xfffff805120f246b fffff8050e4898f8 0000000000000000 : ffff968f77f99028 00000000ba000000 0000000058000402 fffff8051285db40 : 0x124 MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel.sys STACK_COMMAND: .cxr; .ecxr ; kb FAILURE_BUCKET_ID: 0x124_0_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {3fcb9ba4-4151-054d-a420-874ecf0a1f94} Followup: MachineOwner ---------And this is the DumpStack.log file:DLOGFILE00010000DUMPK Dump stack initialized at UTC: 2023/07/19 12:22:48, local time: 2023/07/19 15:22:48. #BugCheckCode 0x0000000000000124 #BugCheckP1 0x0000000000000000 #BugCheckP2 0xFFFF800B2D532028 #BugCheckP3 0x00000000BA000000 #BugCheckP4 0x0000000058000402 Progress 0x00000042 Elapsed BugCheck duration 00002545ms Starting get secondary dump callbacks size. Progress 0x00000052 Finish get secondary dump callbacks size. Dump Type: 4, Total Dump Size: 920685, Secondary Dump Size: 773229. Starting write of dump header. Finish write of dump header. Starting write of minidump data. Finish write of minidump data. Progress 0x00000044 Elapsed BugCheck duration 00004547ms Starting invoking secondary dump callbacks. Calling wtd secondary callback. Return from wtd secondary callback. Writing wtd secondary callback data. Writing wtd secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling Win32kWPP secondary callback. Return from Win32kWPP secondary callback. Writing Win32kWPP secondary callback data. Writing Win32kWPP secondary callback data done. Calling nvlddmkm.sys secondary callback. Return from nvlddmkm.sys secondary callback. Writing nvlddmkm.sys secondary callback data. Writing nvlddmkm.sys secondary callback data done. Calling \Device\DxgKrnl secondary callback. Return from \Device\DxgKrnl secondary callback. Writing \Device\DxgKrnl secondary callback data. Writing \Device\DxgKrnl secondary callback data done. Calling PortDriverStandard secondary callback. Return from PortDriverStandard secondary callback. Writing PortDriverStandard secondary callback data. Writing PortDriverStandard secondary callback data done. Calling Wdf01000 secondary callback. Return from Wdf01000 secondary callback. Writing Wdf01000 secondary callback data. Writing Wdf01000 secondary callback data done. Calling blackbox - CI secondary callback. Return from blackbox - CI secondary callback. Writing blackbox - CI secondary callback data. Writing blackbox - CI secondary callback data done. Calling blackbox - Winlogon secondary callback. Return from blackbox - Winlogon secondary callback. Writing blackbox - Winlogon secondary callback data. Writing blackbox - Winlogon secondary callback data done. Calling blackbox - NTFS secondary callback. Return from blackbox - NTFS secondary callback. Writing blackbox - NTFS secondary callback data. Writing blackbox - NTFS secondary callback data done. Calling blackbox - PNP secondary callback. Return from blackbox - PNP secondary callback. Writing blackbox - PNP secondary callback data. Writing blackbox - PNP secondary callback data done. Calling secondary multi-part dump callbacks. Starting SMBiosData multi-part secondary callback. Finish SMBiosData multi-part secondary callback. Starting SMBiosRegistry multi-part secondary callback. Finish SMBiosRegistry multi-part secondary callback. Starting SMBiosRegisters multi-part secondary callback. Finish SMBiosRegisters multi-part secondary callback. Starting SMBiosDataACPI multi-part secondary callback. Finish SMBiosDataACPI multi-part secondary callback. Starting PCI multi-part secondary callback. Finish PCI multi-part secondary callback. Starting Etw multi-part secondary callback. Finish Etw multi-part secondary callback. Finish calling secondary multi-part dump callbacks. Progress 0x00000045 Finish invoking secondary dump callbacks. Starting invoking dump complete callbacks. Progress 0x00000046 Finish invoking dump complete callbacks. Dump ended at UTC: 2023/07/19 12:22:48, local time: 2023/07/19 15:22:48. Elapsed BugCheck duration 00004691ms Dump completed successfully. Progress 0x00000053I genuinely don't know what this could possibly mean, other than the GenuineIntel.sys file has a problem in it, I have ran every diagnostic possible for my CPU and no errors were displayed, the temperatures are fine (65-70C) when I'm gaming and I ran the Memory Diagnostic Test and still no errors were found (I ran the extended version).I have all the drivers installed, most importantly the CPU driver, I got it from the official Intel website.And when I'm gaming I get the same error code but I get the Orange Screen of Death rather than the blue one, and it obviously is pointing to overheating.Any help is appreciated.(Please note that I am using Windows 11 Lite which I think is known as Tiny11)These are the specs of my laptop (It's an HP Pavilion 15 s220m (ENERGY STAR)):CPU: Intel Core i7-4500URAM: 8GBGPU: Nvidia GeForce GT 740MMotherboard: Hewlett Packard 2166BIOS Version: Insyde (F.71)Storage: 500GB SSDThanks,Christopher.

Answer 1

https://cndl-my.sharepoint.com/:f:/g/personal/christopher_farah_s_cndl_edu_lb/EttMOgTFU8ZBiX6q9i62CvUBqT8bHzT30-TuUVSo8vYnkg?e=P7LA5w

Please only look at the dump files that start with 071923. I was opening BattleBit remastered and I got the Orange Screen of Death with error code WHEA_UNCORRECTABLE_ERROR. (I linked its dump file in there as well)

Answer 2

Hi. I'm David, and I'm happy to help you.

Send the minidump files.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud (OneDrive, Google Drive, Dropbox, etc...), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

Answer 3

I'm sorry for the way the text is formatted but it's not letting me put paragraphs and things like that.