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Problem with fingerprint scanner!

Anonymous
2023-07-07T04:36:30+00:00

Hey,

I have "ASUS vivobook 14 Pro" but for few days ago i stumbled upon a problem that my laptop is not being able to scan my fingerprint. When I started looking about this problem in my laptop settings it showed me this message "we couldn't find fingerprint scanner compatible with windows hello fingerprint" . Can anyone help me with this problem and also can tell me how to setup face-recognization feature also.

I have not tried anything to resolve this problem. As i was hoping to get an experts opinion.

Windows for home | Windows 11 | Security and privacy

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  1. Ramesh 176.5K Reputation points Volunteer Moderator
    2023-07-07T05:50:20+00:00

    Please remove and reinstall the Fingerprint sensor drivers. The following ASUS articles should help.

    [Notebook] Troubleshooting - How to fix Fingerprint recognition problem | Official Support | ASUS USA: https://www.asus.com/us/support/FAQ/1047028/

    [Notebook/Desktop/AIO] How to search and download Drivers, Utilities, BIOS, and User Manuals | Official Support | ASUS Global: https://www.asus.com/support/FAQ/1035376/

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  2. Kapil Arya 37,826 Reputation points Volunteer Moderator
    2023-07-07T05:36:33+00:00

    Hello,

    See if this fix helps:

    https://www.kapilarya.com/fix-fingerprint-login-not-working-in-windows-11

    To setup face recognition, refer this guide:

    https://www.kapilarya.com/how-to-setup-facial-recognition-in-windows-11

    Let us know if this helps!

    Note: Included links in this reply refers to blog posts by a trusted Microsoft MVP.

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