BSOD with Windows Error code 133 & 124

Question

Hello All,

I've been trying to troubleshoot BSOD with Windows Error code 133 & 124. Should I reinstall the program that cause the BSOD or reinstall the driver (usbvideo.sys) itself? Moreover, is there a way I can install the driver offline? The computer can't be connect to the internet due to security reason.

Attached dump log file: dump file

Source
Windows

Summary
Shut down unexpectedly

Date
‎7/‎11/‎2023 10:32 AM

Status
Not reported

Problem signature
Problem Event Name:	BlueScreen
Code:	133
Parameter 1:	1
Parameter 2:	1e00
Parameter 3:	fffff806816fb320
Parameter 4:	0
OS version:	10_0_19045
Service Pack:	0_0
Product:	256_1
OS Version:	10.0.19045.2.0.0.256.48
Locale ID:	1033

Files that help describe the problem
071123-22640-01.dmp
sysdata.xml
MEMORY.DMP
WERInternalMetadata.xml
WERInternalRequest.xml
memory.csv
sysinfo.txt

Source
Windows

Summary
Hardware error

Date
‎7/‎11/‎2023 10:32 AM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:	LiveKernelEvent
Code:	124
Parameter 1:	7
Parameter 2:	ffffdb85d03ff9d0
Parameter 3:	0
Parameter 4:	0
OS version:	10_0_19045
Service Pack:	0_0
Product:	256_1
OS Version:	10.0.19045.2.0.0.256.48
Locale ID:	1033

Answer 1

Hi, thanks for the detailed reply,as per checking and analyzing the DMP files you have, there is an error usbvideo.sys, which is actually a Windows Driver that allows the PC to communicate with the software and drivers, for us to fix the issue, kindly follow the steps below:

Method 1. Run system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Answer 2

Hi Lester,

Hopefully this link works.

071123-22640-01.dmp

Answer 3

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, seems that I cannot access the file from that link, is there a chance that you can upload it in OneDrive?

Go to this link: https://onedrive.live.com/ then upload the file

Then provide the shareable link by following the steps from this link:

https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard