Game crash "Exception code: 0xc0000005"

Question

Game crash "Exception code: 0xc0000005"

Hi, when I play Black Desert Online on Steam, the game freezes and closes (only happens with this game, not with the others).

I checked in the event viewer and it says "Exception code: 0xc0000005".

I tried to:

• uninstall and reinstall the game
• check for windows updates
• update video card drivers

-use the DDU and reinstall the video drivers

-use the sfc /scannow command

-use the chkdsk /f command

-use the Dism /Online /Cleanup-Image /ScanHealth, /CheckHealth, /RestoreHealth

commands

-checked ram with Windows Memory Diagnostic

-disable the DEP excluding the 32bit executable of the game and I get a blue screen of death that says: KMODE_EXCEPTION_NOT_HANDLED and DRIVER_IRQL_NOT_LESS_OR_EQUAL

• disable DEP via command line
• perform a clean boot

none of this worked.

PC features:

Windows 11 pro 64 bit

Processor: i7-12700f 2.10GHz

RAM: 16gb (2x8gb) DDR4 3200MHz

GPU: Nvidia RTX3060 12gb

1TB M.2 NVMe SSD

Power supply: 700w

Thanks in advance for help.

Answer 1

Non lo devi eliminare, lo devi modificare indicando la lingua inglese.

Answer 2

ciao littledragon_481

Stai scrivendo in inglese nella Community italiana.

Ti pregherei di modificare la lingua del tuo post iniziale.

ciao,

come faccio ad eliminare il post?

grazie

Answer 3

ciao littledragon_481

Stai scrivendo in inglese nella Community italiana.

Ti pregherei di modificare la lingua del tuo post iniziale.

Answer 4

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage and please share the shareable link here.

Note: If you cannot see minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Then please upload it to Cloud storage and please share the shareable link here.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know how it goes and I hope that helps.

Bernard