I'm sorry to hear that. Please refer to the below link to check if you can find the license key.
https://www.techrepublic.com/article/3-simple-w...
If that does not help, you can try again to contact Microsoft support; this is a user-to-user community; we are all users like you to help each other.
I apologise for any inconvenience caused to you.
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Disclaimer - There is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.
The above link is in English; you must use Translator to see it in your language.