Hi Денис,
I'm Amr, an independent advisor.
Please contact Roblox support for this kind of issue, they are the ones that could help you better
https://www.roblox.com/support
I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.
This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.
Best Regard
Amr