Any solution for Security code not working

Question

I placed my account up for closure and changed my mind, and now every code that gets sent to my email doesn't work. I get a error message saying, ''That code didn't work". Any solutions customer support couldn't help

Answer 1

how do you clear the cache, cookies and site data

Answer 2

Sorry for the late reply. Its possible that the code expires before you were able to use it or its an issue with Outlook server. In this case, I would suggest clearing your browser's cache, cookies and site data then retry sending the code. You might also want to check Outlook.com's service status to see of there's a known issue related to this.
https://portal.office.com/servicestatus

If the issue persists, try using in-private browsing/Incognito to send the and receive the code or using a different browser or device.

Feel free to share how it went.

Kind regards.

Answer 3

I could really use your help with this matter. Thanks in advance

Answer 4

yes its a Microsoft account im looking to reopen, but I keep getting a message saying the code didn't work. and no I only have my email attached to the account.

Answer 5

Hi, Latroy.

I'm Jen. I'm an independent advisor and would happily help you figure this out.

To make sure I'd be sharing helpful advice, may I ask if it's a Microsoft account that you are trying to reopen? Also, do you have other security info available where you can send the verification code to?