Hi, I am Dhanam, Independent Advisor here to work with you on this issue.
I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
i'm afraid you have issue in your Start menu,
Try to re-register Start Menu:
- Open Task Manager, click File > Run new task.
- Type powershell in the Create new task box. Check the option 'Create this task with administrative privileges'. Click OK.
- In the administrative Windows PowerShell window, type/paste following and press Enter key:
Get-appxpackage -all *shellexperience* -packagetype bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + “\appxmetadata\appxbundlemanifest.xml”)}
- Let it complete and then restart your system.
This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and cannot access any user accounts.
I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.
Regards,
Dhanam,
Independent Advisor.