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Hi, my windows 10 keeps randomly crashing and i'm not sure why. Event viewer shows 2 id 1001:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 3b
P2: c0000005
P3: ffff83671205354a
P4: ffffec8a50aee1f0
P5: 0
P6: 10_0_19045
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\?\C:\Windows\Minidump\072623-9453-01.dmp
\?\C:\Windows\TEMP\WER-19343-0.sysdata.xml
\?\C:\Windows\MEMORY.DMP
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5DFE.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E0F.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E3D.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E4D.tmp.txt
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_4cf246a1f6569b59fd5e48478aa37265bb9e63e9_00000000_cab_9aacb163-5d5f-407a-94e2-63d308d2a7ec
Analysis symbol:
Rechecking for solution: 0
Report Id: fa97b713-a2df-4f32-80a5-fd370bf066d6
Report Status: 2049
Hashed bucket:
and also
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 3b
P2: c0000005
P3: ffff83671205354a
P4: ffffec8a50aee1f0
P5: 0
P6: 10_0_19045
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\?\C:\Windows\Minidump\072623-9453-01.dmp
\?\C:\Windows\TEMP\WER-19343-0.sysdata.xml
\?\C:\Windows\MEMORY.DMP
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5DFE.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E0F.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E3D.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E4D.tmp.txt
These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_4cf246a1f6569b59fd5e48478aa37265bb9e63e9_00000000_9aacb163-5d5f-407a-94e2-63d308d2a7ec
Analysis symbol:
Rechecking for solution: 0
Report Id: fa97b713-a2df-4f32-80a5-fd370bf066d6
Report Status: 4
Hashed bucket:
Have uploaded my minidump of a few crash events (like 5 or 6) to my gdrive: https://drive.google.com/file/d/1H01a5nBLvbWSeqt5rAtP7W7sKcoLBwpd/view?usp=sharing
https://drive.google.com/file/d/1H01a5nBLvbWSeqt5rAtP7W7sKcoLBwpd/view?usp=sharingtriedtried to analyze it but i dont know what i'm doing. Please if anyone can help, i would greatly appreciate it.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That minidump file indicates that it is the device driver on your graphics card that is causing the system to crash
Completely remove the current graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.
A slightly older version of that driver is more stable than the latest version.
Hi, thank you for your reply and help, have tried that but it happened again a few minutes ago. There's a new minidump file but i cant find the event on the log. The dump file is: https://drive.google.com/file/d/11Pd-Y7OCzOLqIevlZAcNx7tbd23i6z-Q/view?usp=sharing is it the same issue or something else? Am afraid if its more that one drivers?
Hi Amar Smajič,
I am Dave, I will help you with this.
Your minidump files indicate it is the device driver on the Intel WiFi card that is causing the system crashes,.
Go to the support page for your PC on the manufacturers website, then from there, download and re-install the version of Intel WiFi (WLAN) card drivers they recommend.
