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hypervisor bluescreen error

Anonymous
2023-07-24T21:28:11+00:00

today i experienced a blue screen error after resarting my pc because my headphones werent showing up even though it detected them then i got a blue screen on the hypervisor the bug check code i got was : 0x00020001 (0x0000000000000013, 0x0000000000000000, 0x0000000029b92701, 0xffffe70001205960).  could someone help please ?

Windows for home | Windows 11 | Performance and system failures

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  1. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2023-07-24T22:00:23+00:00

    Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open file explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file

    Then provide the shareable link by following the steps from this link:

    https://support.microsoft.com/en-us/office/shar...

    Let me know how it goes and I hope that helps.

    Bernard

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