Unable to update windows.

Question

I cannot update windows because of it fails during installing drivers. This is the code it gives me. I have searched for the driver that is giving the issue but I have not been able to get a result. Can someone please be of assistance? I have run the update troubleshooter, used Dism commands, the Sfc tools and none of these worked.

Answer 1

I am unable to pause between updates because I am currently using an ISO to update Windows. Is it possible to send the whole log file instead since I cannot take screenshots?

Answer 2

Unfortunately, I didn't have much clarification when analyzing these log entries because some information that would be useful in this case is not recorded in this log. I only found a generic Windows Update error that would lead you to generic procedures that might not help.

A screenshot would be more helpful in this case specifically.

Try pausing the updates, restarting your PC, and unpause. Sometimes this procedure causes driver updates to install correctly.

Answer 3

Isn't Windows Update giving you the errors?

Please explain to me what exactly you are trying to do.

Answer 4

Hello David, thank you for your response. I am unable to send a screenshot so I would send the errors I can find in a text format.

2023-07-05 15:04:37, Info DISM API: PID=1608 TID=1612 Input parameters: Session: 2, DriverPath: C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_fbd76834fba77a54\nvhmig.inf, Flags: 11, ProcessorArchitecture: 9, PropertyKeysCount: 0 - DismAddDriverInternal

2023-07-05 15:04:37, Info DISM API: PID=1608 TID=1612 Initialized default cancel event - DismAddDriverInternal

2023-07-05 15:04:37, Info DISM API: PID=1608 TID=1612 Successfully enqueued command object - CCommandThread::EnqueueCommandObject

2023-07-05 15:04:37, Info DISM API: PID=1608 TID=1692 ExecuteLoop: CommandQueue signaled - CCommandThread::ExecuteLoop

2023-07-05 15:04:37, Info DISM API: PID=1608 TID=1692 Successfully dequeued command object - CCommandThread::DequeueCommandObject

2023-07-05 15:04:37, Warning DISM DISM Driver Manager: PID=1708 TID=1736 Failed to find the INF package in the driver store (hr = 0x80070490); falling back to INF file name - CDriverPackage::InitPublishedInfName

2023-07-05 15:04:38, Info DISM DISM Driver Manager: PID=1708 TID=1736 Signature status of driver C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_fbd76834fba77a54\nvhmig.inf is: SIGNED - CDriverPackage::InitSignatureStatus

2023-07-05 15:04:39, Info DISM API: PID=1608 TID=1692 Found flag telling us to force unsigned driver. - CAddDriverCommandObject::CheckClientAddDriverScenarios

2023-07-05 15:04:39, Info DISM API: PID=1608 TID=1692 Found Flag telling us not to reflect the driver payload. Install flags: 0x00000001 - CAddDriverCommandObject::AddDriverPackage

2023-07-05 15:04:39, Info DISM API: PID=1608 TID=1692 Found Flag telling us hardlink the driver payload. Install flags: 0x00000003 - CAddDriverCommandObject::AddDriverPackage

2023-07-05 15:04:48, Error DISM DISM Driver Manager: PID=1708 TID=1736 Failed to import driver package 'C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_fbd76834fba77a54\nvhmig.inf'. - CDmiDriverStore::Import(hr:0x80070002)

2023-07-05 15:04:48, Error DISM DISM Driver Manager: PID=1708 TID=1736 Failed to install the driver package 'C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_fbd76834fba77a54\nvhmig.inf'. - CDriverPackage::InternalInstall(hr:0x80070002)

2023-07-05 15:04:48, Error DISM DISM Driver Manager: PID=1708 TID=1736 onecore\base\ntsetup\opktools\dism\providers\dmiprovider\dll\driverpackage.cpp:384 - CDriverPackage::InstallEx2(hr:0x80070002)

2023-07-05 15:04:48, Error DISM API: PID=1608 TID=1692 Driver package C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_fbd76834fba77a54\nvhmig.inf failed to install. (hr:0x80070002) - CAddDriverCommandObject::AddDriverPackage(hr:0x80070002)

2023-07-05 15:04:48, Error DISM API: PID=1608 TID=1692 onecore\base\ntsetup\opktools\dism\api\lib\dmicommandobjects.cpp:172 - CAddDriverCommandObject::InternalExecute(hr:0x80070002)

2023-07-05 15:04:48, Error DISM API: PID=1608 TID=1692 InternalExecute failed - CBaseCommandObject::Execute(hr:0x80070002)

2023-07-05 15:04:48, Error DISM API: PID=1608 TID=1612 CAddDriverCommandObject failed - DismAddDriverInternal(hr:0x80070002)

2023-07-05 15:04:48, Error SP DRVMIG: Failed to inject driver package in the new OS: C:\Windows\System32\DriverStore\FileRepository\nvhmig.inf_amd64_fbd76834fba77a54\nvhmig.inf. Error: 0x80070002[gle=0x0000007a]

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 Input parameters: Session: 2 - DismCloseSessionInternal

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 GetReferenceCount hr: 0x0 - CSessionTable::RemoveSession

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 Refcount for DismSession= 2s 0 - CSessionTable::RemoveSession

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 Successfully enqueued command object - CCommandThread::EnqueueCommandObject

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1692 ExecuteLoop: CommandQueue signaled - CCommandThread::ExecuteLoop

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1692 Successfully dequeued command object - CCommandThread::DequeueCommandObject

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1692 ExecuteLoop: Cancel signaled - CCommandThread::ExecuteLoop

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1692 Leave CCommandThread::ExecuteLoop - CCommandThread::ExecuteLoop

2023-07-05 15:04:48, Info DISM DISM Manager: PID=1608 TID=1692 Closing session event handle 0x35c - CDISMManager::CleanupImageSessionEntry

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1692 Leave CCommandThread::CommandThreadProcedureStub - CCommandThread::CommandThreadProcedureStub

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 GetReferenceCount hr: 0x0 - CSessionTable::RemoveSession

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 Refcount for DismSession= 1s 0 - CSessionTable::RemoveSession

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 Successfully enqueued command object - CCommandThread::EnqueueCommandObject

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1688 ExecuteLoop: CommandQueue signaled - CCommandThread::ExecuteLoop

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1688 Successfully dequeued command object - CCommandThread::DequeueCommandObject

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1688 ExecuteLoop: Cancel signaled - CCommandThread::ExecuteLoop

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1688 Leave CCommandThread::ExecuteLoop - CCommandThread::ExecuteLoop

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1688 Leave CCommandThread::CommandThreadProcedureStub - CCommandThread::CommandThreadProcedureStub

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 Deleted g_internalDismSession - DismShutdownInternal

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 Shutdown SessionTable - DismShutdownInternal

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 DismApi.dll: - DismShutdownInternal

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 DismApi.dll: <----- Ending DismApi.dll session -----> - DismShutdownInternal

2023-07-05 15:04:48, Info DISM API: PID=1608 TID=1612 DismApi.dll: - DismShutdownInternal

2023-07-05 15:04:48, Info SP SetupPlatform: Global progress: 1, Phase progress: 5

2023-07-05 15:04:48, Info SP <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

2023-07-05 15:04:48, Error SP Operation failed: Apply Drivers. Error: 0x80070002[gle=0x000000b7]

2023-07-05 15:04:48, Info SP Operation can retry, we'll attempt to revert its execution.

2023-07-05 15:04:48, Info SP Attempt to revert execution for operation 42

2023-07-05 15:04:48, Info SP The current operation's changes could not be undone, we'll search for operations whose output might have been tainted

2023-07-05 15:04:48, Info SP Will have to revert execution for 47, as its output might have been tainted by the current operation

2023-07-05 15:04:48, Info SP Attempt to revert execution for operation 47

2023-07-05 15:04:48, Info SP Will revert execution for 121, as it needed to be executed after the current operation

2023-07-05 15:04:48, Info SP Will revert execution for 48, as it needed to be executed after the current operation

2023-07-05 15:04:48, Info SP The current operation's changes could not be undone, we'll search for operations whose output might have been tainted

2023-07-05 15:04:48, Info SP Will have to revert execution for 44, as its output might have been tainted by the current operation

2023-07-05 15:04:48, Info SP Attempt to revert execution for operation 121

2023-07-05 15:04:48, Info SP Attempt to revert execution for operation 48

2023-07-05 15:04:48, Error SP Cannot revert execution of operation 48 (Apply EAs for C:$WINDOWS.~BT\NewOS). Execution queue is now compromised.

2023-07-05 15:04:48, Info SP Cannot revert execution in the queue, this is a fatal error.

2023-07-05 15:04:48, Error SP Operation execution failed: 7. hr = 0x80070002

2023-07-05 15:04:48, Error SP ExecuteOperations: Main operation execution failed. Error: 0x80070002

2023-07-05 15:04:48, Error SP ExecuteOperations: Failed execution phase Safe OS. Error: 0x80070002

2023-07-05 15:04:48, Error SP CSetupPlatformPrivate::Execute: Execution of operations queue failed, abandoning. Error: 0x80070002

2023-07-05 15:04:48, Info Persisting diagnostics data to C:$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat

2023-07-05 15:04:48, Info Diagnostics data saved successfully

2023-07-05 15:04:48, Info SP Execution phase [Safe OS] exiting with HRESULT [0x80070002]

Answer 5

Hi. I'm David, and I'm happy to help you.

Please send a screenshot of the updates failing with the error code being displayed.

Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor any personal information. The Microsoft Community is public.