Opening A folder Issue

Question

Hello All,

Weird issue here with opening folders.

If I try and open a folder from anywhere on one of our user's system it opens file explorer and brings her to QUICK ACCESS.

In File Explorer itself:

When the user clicks C (for example) on the left, the folders appear on the right (no issue)
When the user double clicks a folder displayed on the right side, File Explorer opens a new window and rather than showing the contents of the folder she clicked, it brings her back to the default view of File Explorer (which is QUICK ACCESS).

The only way the user can get around this is by using the left side of File Explorer to navigate through different folders. If you try to double-click a folder on the right side in File Explorer, it brings you back to QUICK ACCESS.

I've tried restarting the system, SFC /fixnow, Restore Default from GENERAL TAB and VIEW tab, RESET FOLDERS from VIEW tab and Clear file explore history. I created a new user profile and that works fine. I can double-click a folder from anywhere and have File Explorer open directly to that folder.

I am hoping to repair this as opposed to deleting the profile and recreating it.

Thanks for any help!

Answer 1

Hi, CaesarCorinthos. I'm sorry to hear you're having this problem, and I hope I can assist you to find a satisfactory solution.

As it is a problem in the user's profile, it is best to create a new one and migrate the old one to the new one.

I'll leave a link to an article that has the step by step to make the migration, if you want to take a look.

https://support.microsoft.com/en-us/windows/fix...

I hope it helps.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.