Bluetooth Issues

Question

Hello,

I am having an issue with bluetooth that I am unable to add any new devices. Even though when the bluetooth devices are on and disconnected, they're not showing up in the 'Add Device' tab when its on and it just keeps loading.

The bluetooth is on, and all the other steps are done correctly. I checked the drivers too and those are completely up-to-date.

I'd really like to know something different than what the normal Microsoft forums tell because I have done it all and nothing has changed.

Answer 1

Hi Harry,

First, please update BIOS on the machine - link below:

https://ftp.hp.com/pub/softpaq/sp101501-102000/...

Then, Remove the Bluetooth driver completely:

https://answers.microsoft.com/en-us/windows/for...

Afterward, download an older version of the driver from the manufacturer.

Install it and see if the issue resolves.

Answer 2

I tried to install this but it is giving the error that this program can't be installed.

Check:

Answer 3

Here are the screenshots:

Answer 4

Have you looked at this?

Fix Bluetooth problems in Windows - Microsoft Support

Is this the driver you have?

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

Answer 5

Hi Harry,

I'm Sumit, here to answer your query at the Microsoft Community.

Let us see what we can do.

Right-click Start>Run.

Type in msinfo32 and press enter.

Take a screenshot of the System Summary window and post it in the next reply.