I have an HP ENVY Laptop 17 with 64GB of RAM and an Intel 12th Gen i7-1206p with a 2TB SSD, and since I received the machine, I have been having issues with it freezing and then restarting. I have had a few BSoD, but usually, this happens by the screen just freezing, and then it restarts. I checked the event log and saw the Kernal-Power Event ID 41. I reinstalled Windows 11 Enterprise Version 22H2 OS Build 22621.1928, and the problem keeps happening. I am not sure where to include the event log file but this is what it says:
- System
[ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 9 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002
[ SystemTime] 2023-07-05T02:27:02.2295876Z EventRecordID 5959 Correlation
[ ProcessID] 4 [ ThreadID] 8 Channel System Computer LAL-RESEARCH-03
[ UserID] S-1-5-18
- EventData BugcheckCode 10 BugcheckParameter1 0xffffb88006b042f8 BugcheckParameter2 0x2 BugcheckParameter3 0x0 BugcheckParameter4 0xfffff8071947fcf6 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0 Checkpoint 0 ConnectedStandbyInProgress false SystemSleepTransitionsToOn 0 CsEntryScenarioInstanceId 0 BugcheckInfoFromEFI false CheckpointStatus 0 CsEntryScenarioInstanceIdV2 0 LongPowerButtonPressDetected false LidReliability false InputSuppressionState 0 PowerButtonSuppressionState 0 LidState 1
So I did a memory dump and opened it with Windbg and here are the results:
Microsoft (R) Windows Debugger Version 10.0.22621.1778 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\TwitchedOut\Desktop\Terri Minidump\070423-14000-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 22621 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 22621.1928.amd64fre.ni_release_svc_prod3.230622-0951
Machine Name:
Kernel base = 0xfffff80719200000 PsLoadedModuleList = 0xfffff80719e13480
Debug session time: Tue Jul 4 19:26:40.320 2023 (UTC - 7:00)
System Uptime: 0 days 0:29:07.311
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
..................
For analysis of this file, run !analyze -v
4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffb88006b042f8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8071947fcf6, address which referenced memory
Debugging Details:
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 2061
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 4303
Key : Analysis.Init.CPU.mSec
Value: 5218
Key : Analysis.Init.Elapsed.mSec
Value: 25973
Key : Analysis.Memory.CommitPeak.Mb
Value: 101
Key : WER.OS.Branch
Value: ni\_release\_svc\_prod3
Key : WER.OS.Timestamp
Value: 2023-06-22T09:51:00Z
Key : WER.OS.Version
Value: 10.0.22621.1928
FILE_IN_CAB: 070423-14000-01.dmp
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
BUGCHECK_CODE: a
BUGCHECK_P1: ffffb88006b042f8
BUGCHECK_P2: 2
BUGCHECK_P3: 0
BUGCHECK_P4: fffff8071947fcf6
READ_ADDRESS: fffff80719f1c468: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
ffffb88006b042f8
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: agent_ui.exe
TRAP_FRAME: ffff980f519867f0 -- (.trap 0xffff980f519867f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffac8000000000 rbx=0000000000000000 rcx=0000018000d6085a
rdx=ffff95cae572b7f8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8071947fcf6 rsp=ffff980f51986980 rbp=ffff980f51986a80
r8=ffff9580000f9108 r9=ffff958000000000 r10=0000007ffffffff8
r11=ffff95cae572b7f8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nt!MiDecommitPages+0x396:
fffff8071947fcf6 4c397cc828 cmp qword ptr [rax+rcx*8+28h],r15 ds:ffffb88006b042f8=????????????????
Resetting default scope
STACK_TEXT:
ffff980f519866a8 fffff807196442a9 : 000000000000000a ffffb88006b042f8 0000000000000002 0000000000000000 : nt!KeBugCheckEx
ffff980f519866b0 fffff8071963f934 : ffffac8006a3aeb0 00000000002368f9 00000000002368f9 0000000000000000 : nt!KiBugCheckDispatch+0x69
ffff980f519867f0 fffff8071947fcf6 : ffffe78b57f2a700 ffff980f00000000 0000000000000002 ffff95cac00007c8 : nt!KiPageFault+0x474
ffff980f51986980 fffff8071988bd10 : ffffe78b57d31ba0 ffffe78b57f2a548 0000000000000000 fffff8071942c76c : nt!MiDecommitPages+0x396
ffff980f519873e0 fffff8071988b92b : 0000000000000000 0000000000000000 ffff980f519874d0 0000000000000000 : nt!MiDecommitRegion+0x80
ffff980f51987490 fffff8071988b5f5 : 0000000000000000 fffff80719494309 ffffc00498a00380 00000000000000ff : nt!MmFreeVirtualMemory+0x2fb
ffff980f519875d0 fffff807196439e5 : ffffe78b5684a040 0000000000000000 0000000000000004 ffffc00498a00000 : nt!NtFreeVirtualMemory+0x95
ffff980f51987630 fffff80719634500 : fffff8074ee35c66 0000000000000000 fffff8074ee3824f ffffe78b57c0d6e0 : nt!KiSystemServiceCopyEnd+0x25
ffff980f519877c8 fffff8074ee35c66 : 0000000000000000 fffff8074ee3824f ffffe78b57c0d6e0 fffff8074ee452aa : nt!KiServiceLinkage
ffff980f519877d0 fffff8074ee34fc3 : 0000000000032000 ffffe78b57c0dcf8 ffffe78b57c0d6e0 fffff80719f49ac0 : dxgmms2!VIDMM_RECYCLE_RANGE::DebouncedDecommit+0x156
ffff980f51987820 fffff8074ee34cf8 : ffffe78b57c0d6e0 ffffe78b57c0d6e0 ffff980f51987a40 ffffc00400000000 : dxgmms2!VIDMM_RECYCLE_HEAP_MGR::ProcessDebounceList+0x213
ffff980f51987890 fffff807194b15a5 : ffffe78b3c91fbb0 ffff980f51987a00 ffffe78b00000000 fffff80700000000 : dxgmms2!VidMmRangeCurationThread+0x88
ffff980f51987940 fffff807194d9907 : ffffe78b5684a040 0000000000000f52 ffffe78b5684a040 fffff807194b1450 : nt!ExpWorkerThread+0x155
ffff980f51987b30 fffff80719633bd4 : ffff9901ab351180 ffffe78b5684a040 fffff807194d98b0 ffff980f5193b0c8 : nt!PspSystemThreadStartup+0x57
ffff980f51987b80 0000000000000000 : ffff980f51988000 ffff980f51981000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x34
SYMBOL_NAME: dxgmms2!VIDMM_RECYCLE_RANGE::DebouncedDecommit+156
MODULE_NAME: dxgmms2
IMAGE_NAME: dxgmms2.sys
IMAGE_VERSION: 10.0.22621.1972
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: 156
FAILURE_BUCKET_ID: AV_dxgmms2!VIDMM_RECYCLE_RANGE::DebouncedDecommit
OS_VERSION: 10.0.22621.1928
BUILDLAB_STR: ni_release_svc_prod3
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {3c68acb7-3cf8-33af-4e4c-1d1e78a8cbf2}
Followup: MachineOwner
4: kd> !blackboxbsd
Version: 0xc0
Product type: 1
Auto advanced boot: FALSE
Advanced boot menu timeout: 30
Last boot succeeded: TRUE
Last boot shutdown: FALSE
Sleep in progress: FALSE
Power button timestamp: 0x0
System running: TRUE
Connected standby in progress: FALSE
User shutdown in progress: FALSE
System shutdown in progress: FALSE
Sleep in progress: 0
Connected standby scenario instance id: 0
Connected standby entry reason: 0
Connected standby exit reason: 0
System sleep transitions to on: 0
Last reference time: 0x1d9aee4140ad593
2023-07-05T01:57:39.617Z
Last reference time checksum: 0xa42bba78
Last update boot id: 18
Boot attempt count: 1
Last boot checkpoint: TRUE
Checksum: 0x7f
Last boot id: 18
Last successful shutdown boot id: 14
Last reported abnormal shutdown boot id: 17
Error info boot id: 0
Error info repeat count: 0
Error info other error count: 0
Error info code: 0
Error info status: 0x0
Power button last press time: 0x0
Power button cumulative press count: 0
Power button last press boot id: 0
Power button last power watchdog stage: 0
Power button watchdog armed: FALSE
Power button shutdown in progress: FALSE
Power button last release time: 0x0
Power button cumulative release count: 0
Power button last release boot id: 0
Power button error count: 0
Power button current connected standby phase: 0
Power button transition latest checkpoint id: 0
Power button transition latest checkpoint type: 0
Power button transition latest checkpoint sequence number: 0
Power transition Shutdown Device Type: 0
Power transition Setup In Progress: FALSE
Power transition OOBE In Progress: FALSE
Power transition Sleep Checkpoint Source: 0
Power transition Sleep Checkpoint: 0
Power transition Connected Standby Entry Reason Category: 0
Power transition Connected Standby Exit Reason Category: 0
Power transition Connected Standby Entry Scenario Instance Id: 0x0
Feature Configuration State : Committed
4: kd> lmvm dxgmms2
Browse full module list
start end module name
fffff8074eda0000 fffff8074eeb7000 dxgmms2 # (pdb symbols) C:\ProgramData\dbg\sym\dxgmms2.pdb\128DEAC384CAFD6046C78983F66ECD771\dxgmms2.pdb
Loaded symbol image file: dxgmms2.sys
Mapped memory image file: C:\ProgramData\dbg\sym\dxgmms2.sys\31CA8FFA117000\dxgmms2.sys
Image path: \SystemRoot\System32\drivers\dxgmms2.sys
Image name: dxgmms2.sys
Browse all global symbols functions data
Image was built with /Brepro flag.
Timestamp: 31CA8FFA (This is a reproducible build file hash, not a timestamp)
CheckSum: 00123B00
ImageSize: 00117000
File version: 10.0.22621.1972
Product version: 10.0.22621.1972
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 3.7 Driver
File date: 00000000.00000000
Translations: 0409.04b0
Information from resource tables:
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: dxgmms2.sys
OriginalFilename: dxgmms2.sys
ProductVersion: 10.0.22621.1972
FileVersion: 10.0.22621.1972 (WinBuild.160101.0800)
FileDescription: DirectX Graphics MMS
LegalCopyright: © Microsoft Corporation. All rights reserved.
4: kd> .trap 0xffff980f519867f0
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffac8000000000 rbx=0000000000000000 rcx=0000018000d6085a
rdx=ffff95cae572b7f8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8071947fcf6 rsp=ffff980f51986980 rbp=ffff980f51986a80
r8=ffff9580000f9108 r9=ffff958000000000 r10=0000007ffffffff8
r11=ffff95cae572b7f8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nt!MiDecommitPages+0x396:
fffff8071947fcf6 4c397cc828 cmp qword ptr [rax+rcx*8+28h],r15 ds:ffffb88006b042f8=????????????????
4: kd> !blackboxntfs
NTFS Blackbox Data
0 Slow I/O Timeout Records Found
0 Oplock Break Timeout Records Found
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