Installing the application from to Microsoft store for the child

Question

I would like to ask how I could solve the problem with installation of application from Microsoft store in my child account.

The application which I want to install need parent permission. I get the email to approve the installation, however I clicked on approve later and now I only see the message that the link expired and the requestor (my child) should request for the approval again.

But when I open the child Microsoft store and find the application then I do not see any "Get" button or any other which could be used for the approval request. The strange thing is also that in child store the application is marked as Owned but it cannot be installed (at least there no button to install)

Thank you for the help.

BR

Miki

Answer 1

My name is Kenneth. I m an Independent Advisor and fellow consumer of Microsoft products, I will be more than happy to help you. I’m sorry to hear that you are having trouble. Which game or games are not showing?

At the Store click on he 3 dots in the upper right, Click on My Library, scroll down to the app and at the right there should be Install or Launch. If that does not help, your windows may need updated.

https://answers.microsoft.com/en-us/windows/for...

Please let me know if you have tried the methods below.

**Let's try to Refresh the Windows update service

1. Download the Windows update .reg file and save it to your computer

https://www.tenforums.com/attachments/tutorials...

2. Double click on the downloaded .reg file to merge it
3. When prompted, click Yes, and OK.
4. Restart your computer
5. Please check if the windows update service is now restored and running
6. Press Start then search Services
7. Find Windows update in the list and double click it
8. Startup type: Automatic and service status: Running
9. Please check if the issue still persists.

**Right click on the taskbar then select Task manager

Select Services tab

Find ClipSVC in the list

If the status is stopped, right click it then select Start

Make sure the status is Running

Please check if the issue still persists

If ClipSVC is missing, please try the method below.

Please click and download Client License Service (ClipSVC) .reg file at the link below

https://www.tenforums.com/attachments/tutorials...

Save the .reg file to your desktop

Double click the downloaded .reg file to merge it

When prompted, click Yes, and OK

When finished, safely restart your computer to apply

Please check if the issue still persists.

**Please try creating a new local administrator account then check if the issue still persists.

https://support.microsoft.com/en-us/windows/cre...

I hope this helps, please feel free to reply to this if you need any further Assistance.

Kindly,

Kenneth

Disclaimer:

Please note, this is a peer-to-peer support forum meaning I'm just a fellow regular MS Team forum user like you who are trying to help other MS Team forum users with their MS Team issue. So in this case, I'm Non-Microsoft Staff I don't have access to your account nor I'm authorized to do so.