Problems with on screen keyboard

Question

When waking my Windows 10 PC from sleep, I click on the ease of access bottom right to log in.

Sometimes the voice is there and I can activate the on-screen keyboard and sometimes the voice isn't and I can't activate the on-screen keyboard.

I then have two keyboards stacked on the taskbar, I go to language settings and remove English UK but it returns the next boot.

When dragging the keyboard with the mouse pointer, it lags unless I shut down one of them.

Someone else had the same problem in your forum, you said you could replicate it but couldn't fix it.

I have a 55" monitor and use just the mouse and the on-screen keyboard from my couch, I have a wired keyboard and mouse but prefer to use just OSK and mouse.

This only arose after a recent update. Before that, the keyboard was present automatically from the start, and no ease of access required to launch it.

Another user said it was update KB5025221 which he deleted and it solved the problem. I can't delete this specific update on its own.

I reset my PC to fix this problem but it has returned.

Any suggestions would be appreciated.

Walter

Answer 1

Hi, I am Dhanam, Independent Advisor here to work with you on this issue.

I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

1. In the search box on the taskbar, type device manager, then select Device Manager from the list of results.

In the list of hardware categories, find Keyboard

Click the Driver tab> right-click> Uninstall the device

after the restart, Windows will install its generic version of mouse drivers.

2. Use the System File Checker tool to repair missing or corrupted system files using this link: https://support.microsoft.com/en-us/topic/use-t...

Answer 2

I'm afraid I'm running out of ideas. Let's ask other advisors and Teams users for suggestions that might help you.

They would be able to reply to this thread and share their comments.

Your patience will be greatly appreciated.

Answer 3

Use the System File Checker tool to repair missing or corrupted system files using this link: https://support.microsoft.com/en-us/topic/use-t...

Answer 4

Hi Dhanam, I don't know if you are playing with the full deck or not.

It's the on-screen keyboard that's giving me problems.

Thanks anyway