Access Problem of Certification

Question

I have verified my own academic account in Microsoft Certification and got the successful message. I clicked "continue" and the webpage returned the below message:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

• Use Internet Explorer (version 9 or above) or Edge
• Clear all cache and cookies
• Use the InPrivate option in Internet Explorer or Edge

But I have used Microsoft Edge as my browser when I edited my certification profile.

Answer 1

Hi @YUEN Ho Fai ,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Certification Profile forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof

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Best regards,
Leon