LiveKernelEvent error

Question

Hello!

My problem is that periodically my USB devices turn off.

This only happens when watching youtube or in a skype conference.

Managed to catch the following events (help decipher errors):

Контейнер ошибки , тип 0

Имя события: LiveKernelEvent

Отклик: Нет данных

Идентификатор CAB: 0

Сигнатура проблемы:

P1: 144

P2: 1001

P3: ffffed8d89207730

P4: 0

P5: 0

P6: 10_0_22621

P7: 0_0

P8: 256_1

P9: 

P10: 

Вложенные файлы:

\?\C:\WINDOWS\LiveKernelReports\USBXHCI\USBXHCI-20230606-2202.dmp

\?\C:\WINDOWS\SystemTemp\WER-122778281-0.sysdata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fffffac8-e2eb-412b-a80f-7b1d92c80592.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cce7c271-100c-4e93-93e1-99aa07931880.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a31a9eff-b0c4-4ceb-8562-ee8fbef86a7b.tmp.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a9c805db-c702-488a-b783-e3041fc75728.tmp.xml

Эти файлы можно найти здесь:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_144_86256de961aea2c7081db7b2072b6dafc48e3e_00000000_cab_c0d70f9e-4094-49f2-a60e-164b2ec380cb

Символ анализа: 

Повторный поиск решения: 0

Идентификатор отчета: c0d70f9e-4094-49f2-a60e-164b2ec380cb

Состояние отчета: 4

Хэшированный контейнер: 

Идентификатор GUID CAB: 0

Контейнер ошибки LKD_0x144_HOST_SYSTEM_ERROR_USBXHCI!TelemetryData_CreateReport_VEN_8086_DEV_7ae0_REV_0011, тип 0

Имя события: LiveKernelEvent

Отклик: Нет данных

Идентификатор CAB: 4ca53be4-5967-4518-bcb7-5fcbd2a978e5

Сигнатура проблемы:

P1: 144

P2: 1001

P3: ffffed8d89207730

P4: 0

P5: 0

P6: 10_0_22621

P7: 0_0

P8: 256_1

P9: 

P10: 

Вложенные файлы:

\?\C:\WINDOWS\LiveKernelReports\USBXHCI\USBXHCI-20230606-2202.dmp

\?\C:\WINDOWS\SystemTemp\WER-122778281-0.sysdata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fffffac8-e2eb-412b-a80f-7b1d92c80592.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cce7c271-100c-4e93-93e1-99aa07931880.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a31a9eff-b0c4-4ceb-8562-ee8fbef86a7b.tmp.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a9c805db-c702-488a-b783-e3041fc75728.tmp.xml

\?\C:\Windows\SystemTemp\WER.de6169b5-6c87-4419-80fe-b97fb205180c.tmp.WERDataCollectionStatus.txt

Эти файлы можно найти здесь:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_144_86256de961aea2c7081db7b2072b6dafc48e3e_00000000_cab_c0d70f9e-4094-49f2-a60e-164b2ec380cb

Символ анализа: 

Повторный поиск решения: 0

Идентификатор отчета: c0d70f9e-4094-49f2-a60e-164b2ec380cb

Состояние отчета: 268435456

Хэшированный контейнер: 

Идентификатор GUID CAB: 0

Answer 1

Hi, thanks for patiently waiting, as per checking and analyzing the event logs you have, there are multiple application hang errors, it happens when there is a corrupted system file or third-party services that are blocking the apps, in addition, for us to sort out the issue, kindly follow the steps below:

Method 1. Run system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none works from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Answer 2

Hi, I'm afraid there is some problem with OneDrive

Google Drive: https://drive.google.com/file/d/19h9EsfAu0mosI0gLBMNTWlzSLSj6ecz1/view?usp=sharing

The problem recurred a few more times.

07.06.2023 20:58:23

07.06.2023 20:58:08

USB disconnected and connected while watching YouTube

Answer 3

Hi, thanks for replying, seems that I cannot access the link you provide, can you send the shareable link again? thanks.

Answer 4

Hello, Bernard!

I hope I did everything right:
All.evtx

I got errors:

06.06.2023 22:02:30

06.06.2023 22:02:04

Answer 5

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Then please upload it to Cloud storage and please share the shareable link here.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know how it goes and I hope that helps.

Bernard