File Explorer keeps not responding.

Question

I have tried all the obvious solutions but no improvement. Even Task Manager finds it hard to close.

New Lenovo desktop computer.

Source

Windows Explorer

Summary

Stopped responding and was closed

Date

‎28/‎06/‎2023 1:41 PM

Status

Report sent

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: AppHangB1

Application Name: explorer.exe

Application Version: 10.0.22621.1928

Application Timestamp: 2588da7f

Hang Signature: b060

Hang Type: 134217728

OS Version: 10.0.22621.2.0.0.256.48

Locale ID: 3081

Additional Hang Signature 1: b060abe083a23636dfe9d4f3caa9f228

Additional Hang Signature 2: 3c83

Additional Hang Signature 3: 3c8335b8fa2ecf4487b24f8159b4834e

Additional Hang Signature 4: b060

Additional Hang Signature 5: b060abe083a23636dfe9d4f3caa9f228

Additional Hang Signature 6: 3c83

Additional Hang Signature 7: 3c8335b8fa2ecf4487b24f8159b4834e

Extra information about the problem

Bucket ID: 559df97860fdbf6620eb26a25fe4f756 (1219110602969249622)

Answer 1

Hello,

Thank you for your reply and providing Information.

Please confirm , Did you Disable any Antivirus program or Windows firewall you may have for temporary purpose.

Do you have any External drive\Disk connected to this PC ?

Also, Please let me know what is your PC Model ?

Best Regards,

Prakash

Answer 2

Hi Kapil

I have tried all those things twice and none worked.

I read all the associated articles and was not able to find another solution.

Jeff

Answer 3

Hello,

See if other suggestions mentioned in this fix helps you:

https://www.kapilarya.com/fix-file-explorer-not-working-on-windows-11

Let us know if this helps!

Note: Included link in this reply refers to blog by a trusted Microsoft MVP.

Answer 4

Hi Prakash

I did a clean boot.

Windows Explorer could not open the external first drive I tried.

Everything starts out well and then stops.

Jeff

Answer 5

Hello,

Thanks for reaching out! I'm Microsoft user like you.

1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
2. Please try to Clean boot your PC using below steps mentioned in this article.

https://support.microsoft.com/topic/da2f9573-6e...

In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

Best Regards,

Prakash