Recurring Blue Screen Shutdowns

Question

Hi everyone,

These past few days I've been having BSOD errors, almost on a daily basis, and I can't pinpoint the problem. Initially I thought it was performance-related, since it tended to happen while gaming, but it has also occurred while performing tasks that are not as resource-intensive.

If anyone could help me interpret these I'd be very thankful, since for the most part I'm a regular user and not very knowledgeable on deeper system issues.

My PC is a Lenovo ThinkPad P72 laptop wtih an Intel Core i7-8750H CPU, an NVidia Quadro P2000 GPU and 16GB RAM. I'm running Windows 11, version 22H2.

Minidump folder: https://drive.google.com/drive/folders/1u1WIuoZ3ic_uCkh9wv5MjDhkXBhP869F?usp=sharing

Thanks in advance.

Also this are the latest two reports, both from yesterday:

Source

Windows

Summary

Shut down unexpectedly

Date

‎14/‎07/‎2023 1:06 pm

Status

Not reported

Problem signature

Problem Event Name: BlueScreen

Code: 1a

Parameter 1: 3f

Parameter 2: 696bc

Parameter 3: aac6d310

Parameter 4: afef9f29

OS version: 10_0_22621

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 1033

Source

Windows

Summary

Shut down unexpectedly

Date

‎14/‎07/‎2023 11:31 pm

Status

Not reported

Problem signature

Problem Event Name: BlueScreen

Code: 1a

Parameter 1: 3f

Parameter 2: 96465

Parameter 3: aac6d310

Parameter 4: 1668441d

OS version: 10_0_22621

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.22621.2.0.0.768.101

Locale ID: 1033

Answer 1

Hi, thanks for replying, and yes that would be the best option, for them to check the device physically and point out the main issue on the PC, I really appreciate your cooperation. (smile)

Answer 2

Thanks a lot for your advice.

Memory diagnostic last night didn't find any issues, so I'll try a clean boot today that I have more time.

I'm still taking it to a PC repair technician on Monday, anyway.

Answer 3

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, upon analyzing and checking the DMP files, the error you have is PAGE_HASH_ERRORS_0x1a_3f, this means there is a problem with the RAM itself or the RAM slot on the motherboard, in this case, I highly suggest contacting a local technician to physically check the device as it is a hardware problem, it might need a RAM replacement or just need to clean the motherboard, in addition, let us eliminate any possible software issues or conflict with any software, kindly follow the steps below:

Method 1. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Method 2. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any issues with RAM.

• Press Windows key + R then type in mdsched.exe hit OK then restart the device.

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Let me know how it goes and I hope that helps.

Bernard