Hello, how are you?
I understand that you would like to reset your computer.
I recommend that you do the Reset from the Windows installation USB, follow the procedure below exactly, this should finish correctly to reconfigure it and resume access.
Step 1
Create installation media on this computer or other if necessary.
Follow the guidelines on the link below, please:
https://answers.microsoft.com/en-us/windows/for...
Step 2
Configure in your computer's BIOS to start via the USB installation.
***If you have any questions on how to start the USB installation, you can refer to this guide please.
https://www.groovypost.com/howto/bios-uefi-setu...
- Boot with the Pen Drive;
- When the installation window appears, click Repair your computer;
- Click Troubleshooting;
- Advanced options;
- Click Restore PC > Choose between "Keep Files" or "Remove All".
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.