Constant audio issues.

Question

Running an HP Envy with Windows 11 preinstalled. I started up the first time on April 11th this year and 2 annoying problems started within a week. This post is about audio not working on startup. No error messages, just dead space. It happens with a wired or Bluetooth headphone. After I ove things around by turning settings off or on, I can usually get it back. The same things don't work all the time. I have chatted with HP, Microsoft, and Geek Squad. I don't get the same answer twice. Does anyone have any thoughts on this?

Answer 1

Hi, I am Dhanam, Independent Advisor here to work with you on this issue.

I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Uninstall your audio driver and Restart

In the search box on the taskbar, type device manager, then select it from the results.

Select the arrow next to Sound, video, and game controllers to expand it.

Right-click the listing for your sound card or audio device, select Uninstall device, select the Delete the driver software for this device check box, and then select Uninstall.

Uninstall all Audio drivers under Sound, video, and game controllers.

Restart your PC.

Note: Be sure to save documents and any other current work before you restart.

After this restart, Windows will automatically reinstall your audio driver and your issue will be fixed.

Find some more solutions in this page: https://support.microsoft.com/en-us/windows/fix...

This is a public user-to-user support forum. I'm a user like you helping other users. I do not work for Microsoft and cannot access any user accounts.

I hope this can help you. If this still can't solve your problem, just let me know and I'll do my best to try to help you.

Regards,

Dhanam,

Independent Advisor.

Answer 2

Support is from HP or their forums.

You have used the HP update shortcut utility to update drivers? And have NOT set "other" updtaes in win update settings?