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I cannot turn on or use bluetooth. When i go into the device manager it says that windows has stopped it because of problems (code 43).
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Answer accepted by question author
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Hello Taz423,
Great, I am happy that worked. If you do not have any concerns, feel free to mark only the response that helped you as most helpful and have a moment to rate my support I would appreciate it. This will help other people who are facing the same problem.
You are most welcome. Stay safe and have a great weekend!
Kind regards,
John DeV
Independent Advisor
I have just built/installed windows yesterday and Bluetooth hasn't been working since I started up my computer. Neither of those methods have worked for me. When I tried the second method you gave me while I was trying to install the Bluetooth driver the setup wizard told me that I have a newer version even though I had just uninstalled it. and then told me that the setup wizard had ended prematurely. (I don't know if this has anything to do with it but I have not bought or entered a product key yet, I am new to computers and I thought I should mention it
Hello Taz423,
Thank you for updating me with that information. I apologize that the above methods did not resolve the issue. When was the last time it worked properly?
Please try the additional methods below.
**Press Start then search Device Manager
Expand Bluetooth
Find the Bluetooth driver
Right click it and select Update
Click "Browse my computer for driver software"
Select "Let me pick from a list of available drivers on my computer"
Make sure to put a check mark "Show compatible hardware"
Select an older driver from the list
Click Next then restart your computer
If this does not work, please try the method below.
Press Start then search Device Manager
Expand Bluetooth
Find the Bluetooth driver
Right click it and select Uninstall device
After that, download and install the latest driver for your device using the link below.
https://download.msi.com/dvr_exe/mb/bt_driver_W...
Restart your computer
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor
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When I ran the troubleshoot it gave me a short list of issues. I will include them in a screenshot below.
I will also include a screenshot make and model of my computer like you have requested.
Hello Taz423,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
When was the last time it worked properly?
Please try the following methods below.
Press Start then click Settings(Gear icon)
Select Update and Security > Troubleshoot
Click Additional troubleshooters
Select Bluetooth then click Run this troubleshooter
This will open Services app
Find Bluetooth Support service in the list
Right click it then select Restart
Right click it again then select Properties
Click General Tab, in the Startup Type option, choose Automatic in the drop down list.
Click Apply and OK.
Restart your computer.
Click View > Show hidden devices
Expand Bluetooth
Right click the Bluetooth driver
Select Uninstall
Restart your computer
If the issue still persists, what is the exact make and model of your computer?
Press Windows key+R to open Run then type: msinfo32
Press Enter
Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.
https://answers.microsoft.com/en-us/feedback/fo...
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor
