Can't install Windows Updates

Question

I have been unable to install Windows Updates for the past few days. I have tried every fix I can find on the internet and nothing works. All that happens is that the error sometimes changes. Currently it says 'We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still d!oesn’t work, make sure that you’re connected to the Internet.' Obviously I am connected to the internet so this makes no sense.

Help please.

Vivien

Answer 1

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, have you received any particular error code? while waiting for your response, this issue is due to many factors like third-party anti-virus or there is a miscalibration on the Windows update, and for us to sort out the problem, kindly follow the steps below:

Reset Windows update components:

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy each line of command to Powershell then press enter (one line at a time)

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"

rmdir %systemroot%\SoftwareDistribution /S /Q

rmdir %systemroot%\system32\catroot2 /S /Q

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

-Once done restart the device and check.

Let me know how it goes and I hope that helps.

Bernard

Answer 2

Hi - I had already tried this and it didn't work. Tried it again I'm afraid it still didn't work:(

Answer 3

Hi, just to confirm, is there any error after running the in-place upgrade using the Media creation tool?

Answer 4

Hi, thanks for replying, no worries, if none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point:

https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Answer 5

Hi - sorry for the delay.

I’m afraid this has not resolved the problem I still can’t download Windows Update. In answer to your query about error codes - no I just keep getting the message ‘We couldn’t connect to the update service.’